Hirezar Summary for South African Applicants

This fully remote contract position at Hire Hangar explicitly welcomes applicants based in South Africa. The estimated monthly salary is R14,800 – R18,500 ZAR. This role is suited for junior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

JoinHire Hangarand work with fast-growing global companies while building a long-term career.

Job Title: MSP Technical Support Specialist

Location: Remote

Time Zone: US Time Zones (PST - EST)

Role Overview

We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.

What You'll Do

Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.

Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.

Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.

Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).

Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.

Assist with user onboarding and offboarding tasks, including device setup and access provisioning. Contribute to the internal knowledge base by documenting common fixes and workarounds. Maintain professionalism and clear communication throughout the support lifecycle.

Required Qualifications

Experience in a Managed Services Provider (MSP) environment is mandatory.

A genuine passion for IT and a strong desire to grow within an MSP environment.

Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.

Strong written and verbal communication skills with a customer-first mindset.

Ability to follow processes, take direction, and escalate appropriately.

Nice to Have

CompTIA A+ certification or currently working toward it. Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. Basic familiarity with Azure Active Directory or Microsoft Intune. Any hands-on experience in a helpdesk, IT internship, or lab environment.

Please NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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Originally posted onHimalayas

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

At R14,800/month, this role is on par with the average South African remote salary. The USD equivalent ($800/mo) benefits from the favourable exchange rate.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Hire Hangar

Hire Hangar is a company in the Customer Service industry that hires remote workers from South Africa. They currently have 17 open positions on Hirezar. View all Hire Hangar jobs →