Manager Onboarding Operations AMER

<div class="content-intro"><h2><strong>About Remote</strong></h2>
<div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div>
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<div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><h2>The position</h2>
<p>This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations, joining our Onboarding team.</p>
<p>This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle.</p>
<p>The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and partnering with our Experts and Leads on implementation.</p>
<p>This is an ideal opportunity for an experienced people leader who enjoys solving complex operational problems, developing scalable processes and helping teams adopt more effective ways of working. To be successful, you will bring strong operational leadership, sound judgement and a commitment to high-quality employee and customer outcomes.</p>
<p>You will report to the Senior Manager, Onboarding Operations.</p>
<h2>Requirements</h2>
<ul>
<li>Demonstrated people-management experience in a high-volume operational environment.</li>
<li>A people-first leader who builds trust, empowers others and takes accountability for team performance and outcomes.</li>
<li>Experience developing scalable operational processes while maintaining high standards of quality, compliance and employee and customer experience.</li>
<li>An understanding of employment and/or labour laws, benefits, payroll processes and employment contracts across multiple countries, or the ability to learn these quickly.</li>
<li>Strong stakeholder-management skills, with the ability to work effectively across teams and communicate clearly during complex or sensitive situations.</li>
<li>Strong operational judgement, balancing compliance requirements, team capacity, service quality and scalable delivery.</li>
<li>Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements.</li>
<li>Comfortable using AI and automation tools to improve productivity, service quality and operational consistency.</li>
<li>Able to identify repetitive work and process friction that may be suitable for automation or AI-assisted workflows.</li>
<li>Experience leading change and helping teams adopt new tools or ways of working; technical implementation experience is welcome but not essential.</li>
<li>Able to partner effectively with technical, data or automation specialists to define operational requirements, test solutions and support adoption.</li>
<li>Sound judgement in the responsible use of AI, including data privacy, security, compliance, accuracy and appropriate human oversight.</li>
<li>Calm under pressure and able to hold difficult conversations, resolve conflict and escalate appropriately.</li>
<li>Pragmatic, flexible and able to operate independently in a fast-paced, international and high-growth environment.</li>
<li>International people operations or HR generalist experience would be well regarded.</li>
<li>Writes and speaks fluent English; fluency in an additional language is a bonus.</li>
<li>Experience working remotely is considered a plus, but is not required.</li>
</ul>
<h2><strong>Key responsibilities</strong></h2>
<ul>
<li>Lead, coach and mentor an aligned team of Onboarding Operations Specialists, creating an inclusive, high-performing environment.</li>
<li>Own team performance, delivery quality and achievement against agreed operational targets and service standards.</li>
<li>Manage all aspects of people leadership, including motiv