Benefits Operations Specialist - AMER

<div class="content-intro"><h2><strong>About Remote</strong></h2>
<div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div>
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<div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><p><em><strong>This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you’re not interested in interviewing for a role that isn’t currently open, we kindly ask that you wait until an active position aligns with your career goals.</strong></em></p>
<p>We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2025 and beyond. This posting is part of our Future Opening pipeline initiative, which helps us connect with outstanding professionals early on.</p>
<p>By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. Being part of our Evergreen Pipeline means staying top of mind for future roles that align with your skills and experience. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.</p>
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<h2>The position</h2>
<p>This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as <strong>Benefits Operations Specialist</strong>.</p>
<p>This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.</p>
<p>On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.</p>
<p>You will report to our Benefits Operations Manager.</p>
<h2><strong>Key responsibilities</strong></h2>
<ul>
<li>Provide delightful support to Employees and Clients re: Benefits in multiple areas
<ul>
<li>Benefits plans key attributes, including pricing, coverage and claims</li>
<li>Benefits plans enrolment and unenrollment</li>
<li>Benefits invoicing / billing</li>
<li>Benefits Remote platform</li>
<li>Benefits vendors’ platforms</li>
</ul>
</li>
<li>Process and solve tickets and escalations in Zendesk/e-mail</li>
<li>Execute with care and precision data related tasks (preparation, entry, download etc.)</li>
<li>Help define/detail and execute on Standard Operating Procedures</li>
<li>Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences</li>
<li>Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.</li>
<li>Maintain the operations process documents and be able to find automation possibilities to streamline process</li>
<li>Constantly research and systematically distill written knowledge in Notion</li>
<li>Be able to go from “scout to scale” and actually start things up and get things done</li>
<li>Be an internal and external champion of Remote's values and Benefits team's goals</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Experience in HR Operations Employee Benefits ideally in the context of delivering US PEO services</li>
<li>Obsessed to provide an excellent customer service experience</li>
<li>Strong organizational and time management skills</li>
<li>Strong verbal, written, and interpersonal skills to i