Virtual Assistant
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R18,500 – R24,050 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Virtual Assistant
Location:Fully RemoteEmployment Type:Full-TimeTime Zone Requirement:U.S. Mountain Time (9:00 AM – 5:00 PM MST)Department:Operations / Administrative SupportReports To:Owner / Operations ManagerCompensation:Competitive (Based on Experience)
About the Company
We are a residential exterior cleaning company specializing in window cleaning, power washing, and chemical-free soft washing services.
Our mission is to help homeowners maintain beautiful, clean, and well-maintained properties through reliable, high-quality service. We take pride in delivering excellent customer experiences while operating efficiently behind the scenes.
As a growing home services business, we rely on strong systems, communication, and organization to support daily operations and customer satisfaction.
We pride ourselves on:
* Delivering top-tier exterior cleaning services
* Providing excellent customer communication and follow-up
* Operating efficiently with strong systems and processes
* Building long-term relationships with homeowners
About the Role
We are looking for a highly organized and detail-oriented Virtual Assistant to support day-to-day administrative and operational tasks.
This role is critical to keeping the business running smoothly—ensuring leads are followed up with, invoices are sent on time, schedules are organized, and customers are communicated with effectively.
You will work closely with the owner to help manage workflows, improve efficiency, and maintain a seamless customer experience.
This position is ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys supporting both customers and internal operations.
What You’ll Do
Administrative Support
* Handle day-to-day administrative tasks to support operations
* Maintain organized records and documentation
* Assist with general business support tasks as needed
Quote Follow-Ups & Customer Communication
* Follow up with leads and pending quotes via phone, email, and SMS
* Answer customer inquiries and provide timely responses
* Ensure no leads fall through the cracks
* Maintain a professional and friendly tone in all communications
Invoicing & Payments
* Create and send invoices to customers
* Track payments and follow up on outstanding balances
* Ensure billing accuracy and timeliness
Scheduling & Dispatch Coordination
* Schedule service appointments for customers
* Coordinate calendars and availability for field teams
* Handle rescheduling, cancellations, and updates
* Optimize daily schedules for efficiency
CRM & Systems Management
* Update and maintain CRM with customer and job details
* Track job statuses, notes, and communication history
* Ensure all data is accurate and up to date
What You Bring
Required Experience
* 2–4 years of experience as a Virtual Assistant, Admin, or Operations Coordinator
* Experience supporting a service-based business (home services preferred)
* Strong communication skills (written and verbal)
* Experience with scheduling, invoicing, and customer support
* High level of organization and attention to detail
* Ability to multitask and manage multiple workflows
* Ability to work independently in a remote environment
Core Competencies
* Strong attention to detail
* Excellent organizational skills
* Proactive and self-starting mindset
* Strong customer service orientation
* Reliability and consistency
* Clear and professional communication
Technical Skills
* CRM systems (Jobber, Housecall Pro, GoHighLevel, or similar)
* Invoicing and billing tools
* Google Workspace / Microsoft Office
* Communication tools (Slack, email, SMS platforms)
* Calendar and scheduling tools
Nice to Have
* Experience in window cleaning, pressure washing, or home services
* Familiarity with dispatch or field service scheduling
* Experience working with U.S.-based clients
* Basic knowledge of sales or lead conversion processes
* Experience in fast-growing small businesses
Technical Requirements
* Reliable high-speed internet connection
* Quiet and professional remote work environment
* Ability to work U.S. Mountain Time hours (9 AM – 5 PM MST)
Work Environment
* Fully remote role
* Fast-paced, service-based business
* High level of ownership and accountability
* Direct communication with business owner
Schedule
Monday – Friday9:00 AM – 5:00 PM MST(1-hour unpaid lunch)
Who This Role is Ideal For
* Highly organized individuals who enjoy admin and operations work
* Strong communicators who are comfortable interacting with customers
* Detail-oriented professionals who thrive in structured environments
* Self-starters who take initiative and ownership
* Individuals looking for a long-term remote role
What This Role Is Not
* Not a passive admin role — requires proactive follow-up and communication
* Not a low-volume position — multiple tasks and customers daily
* Not suitable for individuals who struggle with multitasking
Why Join
* Work directly with a growing home services
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →