🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R18,500 – R37,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Role: Technical SupportPriority Location: Philippines, South Africa, Latin AmericaWorking Hours: Monday-Friday, 8:00am- 5:00pm CSTTarget Start Date: ASAP (Urgent Hiring)

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Company:

A managed cybersecurity and IT services company serving small and mid-sized businesses across regulated industries—healthcare, legal, manufacturing, accounting, and construction—throughout Northern California. We combine vCISO, compliance, advanced security, and managed IT services to help our clients operate securely and confidently.

About the Role:

We are looking for a Level 1 Technical Support / Help Desk Technician to serve as the first point of contact for client technical issues. You'll triage, troubleshoot, and resolve everyday IT problems, escalate more complex issues to Level 2/3 engineers, and help deliver the responsive, high-touch support our clients rely on.

Key Responsibilities:
* Respond to and resolve incoming support tickets, calls, and emails from client end users
* Troubleshoot common hardware, software, network connectivity, and account access issues
* Provision, reset, and manage user accounts and permissions in Microsoft 365, Active Directory, and Google Workspace
* Support and troubleshoot Windows and macOS desktops/laptops, printers, and basic network equipment
* Document all work clearly in the ticketing system, including steps taken and resolution
* Escalate unresolved or complex issues to Level 2/3 support with clear, complete notes
* Follow established security procedures and flag anything that looks like a potential security incident
* Maintain a professional, patient, customer-first approach on every ticket and call
Qualifications & Skills:
* 2+ years of experience with Level 1 help desk or technical support (professional, internship, or equivalent hands-on experience)
* Working knowledge of Microsoft 365 administration (mailboxes, licensing, basic admin center tasks)
* Familiarity with Active Directory (user/group management, password resets, basic permissions)
* Familiarity with Google Workspace administration
* Basic understanding of Windows OS; macOS a plus
* Strong troubleshooting instincts and a methodical approach to diagnosing issues
* Clear written and verbal communication — you'll be explaining technical issues to non-technical people all day
* Ability to prioritize and manage multiple open tickets at once
Preferred/Nice to Have:
* Prior experience at an MSP (managed service provider)
* Familiarity with RMM or PSA ticketing platforms
* Basic networking knowledge (DNS, DHCP, VPN)

Tips for South African Applicants

⏰

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

💰

Salary in Context

At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.

📋

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

🔌

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →