Hirezar Summary for South African Applicants

This fully remote full time position at NightOwl Consulting is open worldwide, so South Africans can apply. The estimated monthly salary is R647,500 – R1,017,500 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

We are seeking a detail-oriented Technical Support to assist our loan officers and field personnel by handling internal support requests. This role focuses primarily on managing support tickets, providing guidance through documented resources, and performing basic system checks and data entry. Training and ongoing support will be provided.

Key Responsibilities

Manage and respond to support tickets using Freshdesk (Zendesk).Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.Communicate primarily through email, with occasional phone calls as needed.Run searches in Guild IQ to verify the accuracy of AI-generated responses.Perform minor troubleshooting and basic data entry tasks.Ensure tickets are handled accurately, efficiently, and in a timely manner.
* Manage and respond to support tickets using Freshdesk (Zendesk).
* Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.
* Communicate primarily through email, with occasional phone calls as needed.
* Run searches in Guild IQ to verify the accuracy of AI-generated responses.
* Perform minor troubleshooting and basic data entry tasks.
* Ensure tickets are handled accurately, efficiently, and in a timely manner.

Skills, Knowledge and Expertise

Strong written communication skills.Basic troubleshooting and problem-solving ability.Attention to detail and accuracy in data entry.Ability to follow documented processes and use internal knowledge resources.Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).
* Strong written communication skills.
* Basic troubleshooting and problem-solving ability.
* Attention to detail and accuracy in data entry.
* Ability to follow documented processes and use internal knowledge resources.
* Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).

Benefits

Above market salaryHMO on Day 1 for principal and two dependentsGovernment-mandated benefitsPerformance-based IncentivesQuarterly Company Events1,000 PHP De MinimisEquipment and software provided
* Above market salary
* HMO on Day 1 for principal and two dependents
* Government-mandated benefits
* Performance-based Incentives
* Quarterly Company Events
* 1,000 PHP De Minimis
* Equipment and software provided
Originally posted onHimalayas

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

At R647,500/month, this role pays well above the average South African remote salary. The USD equivalent ($35,000/mo) benefits from the favourable exchange rate.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About NightOwl Consulting

NightOwl Consulting is a company in the Operations industry that hires remote workers from South Africa. They currently have 9 open positions on Hirezar. View all NightOwl Consulting jobs →