Technical Support Engineer
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R55,500 – R70,300 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Position:Technical Support Engineer (Code, Integrations & APIs)
Location:Remote - Open to candidates in Latin America and South Africa
Working Hours:First 90 days, 9:00 AM–6:00 PM Barcelona time (UTC+2, Central European Summer Time), thereafter flexible as agreed upon.
Employment Type:Full-time, long-term, and ongoing independent contractor agreement
About Us
We are an open-source feature flag and remote configuration platform that helps engineering teams safely control feature releases. Companies can enable or disable features for specific users, environments, or segments without redeploying code, enabling faster, safer rollouts, A/B testing, and gradual deployments in large-scale environments like fintech, healthcare, and enterprise SaaS.
Our 100% remote, global team is deeply rooted in engineering and built for people who want to make a tangible impact rather than being a cog in a machine. Fueled by rapid growth and exceptional customer retention, we are actively expanding our engineering team and looking for passionate technophiles to join our journey.
Role Overview: Not Your Standard Support Role
This is not an ordinary IT or customer support position.Because we build a highly technical developer tool used directly by engineering teams, our support team needs to speak their language fluently. We are looking for an"engineer-who-supports"(a developer persona interested in customer-facing work), rather than a support professional who has learned a bit of tech.
While the core responsibility is customer support, the day-to-day reality of this position is much closer to that of aJunior Software Engineer. You will put your computer science foundation to work from day one, motivated by real problems and real customers. Expect to spend4 to 6 hours a day on direct support, leaving you the capacity to wear multiple hats—whether that's writing technical documentation, creating video guides, or taking on direct engineering tasks.
What You’ll Do
* End-to-End Resolution:Own the support process for non-enterprise customers, from first response through to resolution.
End-to-End Resolution:Own the support process for non-enterprise customers, from first response through to resolution.
* Technical Triage & Code Review:Assist the Customer Success team with initial triage and reproduction of technical issues. You will actively debug technical issues by reviewing customer code, integrations, and deployment environments.
Technical Triage & Code Review:Assist the Customer Success team with initial triage and reproduction of technical issues. You will actively debug technical issues by reviewing customer code, integrations, and deployment environments.
* Performance & Metric Analysis:Review operational metrics, system logs, and performance data to diagnose bottlenecks or integration failures in modern application stacks.
Performance & Metric Analysis:Review operational metrics, system logs, and performance data to diagnose bottlenecks or integration failures in modern application stacks.
* API Troubleshooting:Investigate API-related issues, tracing what happens when calls are made and identifying where failures occur.
API Troubleshooting:Investigate API-related issues, tracing what happens when calls are made and identifying where failures occur.
* Hands-on Assistance:Answer technical questions and provide direct guidance for new and prospective customers.
Hands-on Assistance:Answer technical questions and provide direct guidance for new and prospective customers.
* Engineering Escalation:Escalate confirmed bugs directly to our engineering team with clear reproduction steps and impact context.
Engineering Escalation:Escalate confirmed bugs directly to our engineering team with clear reproduction steps and impact context.
What You’ll Bring (Requirements)
We need a builder’s mindset and a strong understanding of modern software engineering. To thrive here, you must have:
* A strong technical grounding:A Computer Science/Software Engineering degree (Bachelor's or Master's) or similar STEM qualification.
A strong technical grounding:A Computer Science/Software Engineering degree (Bachelor's or Master's) or similar STEM qualification.
* Clear Motivation:A strong, easily articulated reason for why you are interested in a support-leaning role rather than pure software engineering.
Clear Motivation:A strong, easily articulated reason for why you are interested in a support-leaning role rather than pure software engineering.
* Demonstrable builder experience:You have actually built things. Whether from university studies, an internship, or personal passion projects, you have real code/projects (e.g., a GitHub portfolio) you can point to.
Demonstrable builder experience:You have actually built things. Whether from university studies, an internship, or personal passion projects, you have real code/projects (e.g., a GitHub portfolio) you can point to.
* Code literacy:You can look at code snippets across various languages,
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R55,500/month, this role pays well above the average South African remote salary. The USD equivalent ($3,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →