Technical Project Manager

Technical Project Manager / Ticket Master

Overview

We are seeking a highly detail-orientedTechnical Project Managerto support the development of complex enterprise systems for sales organizations and multi-level marketing (MLM) companies. These projects often involve custom-built platforms foraffiliate tracking, referral systems, sales representative management, andShopify integrations.

This role is not client-facing. Instead, the individual will work closely with theLead Project Managerand internal teams to translate high-level product visions intowell-defined, actionable technical tickets. The ideal candidate excels at documentation, understands the nuances of MLM compensation and sales structures, and can ensure that developers and designers have the clarity needed to execute efficiently.

Primary Objective

To transform high-level product concepts, epics, and design requirements into detailed technical documentation and tickets, ensuring seamless execution across design, development, and QA teams.

Key Responsibilities

1. Ticket Creation & Technical Documentation
* Convert high-level epics and product concepts intoclear, detailed, and actionable tickets.
* Definefunctional requirements,user stories,acceptance criteria, andedge cases.
* Ensure all tickets provide sufficient detail fordesign, development, and QA teams.
* Maintain comprehensive and organized documentation withinNotion, with the potential transition toJira.
* Continuously refine and update tickets as project requirements evolve.

2. MLM & Sales Organization Systems
* Apply a strong understanding ofMLM and direct sales business models, including:Compensation plansGenealogy structuresRank advancementsCommission and bonus calculationsAffiliate and referral tracking
* Compensation plans
* Genealogy structures
* Rank advancements
* Commission and bonus calculations
* Affiliate and referral tracking
* Ensure these complex business rules are accurately translated into technical specifications.

3. Collaboration with Internal Teams
* Attend internal meetings to capture detailed notes and translate discussions into actionable tasks.
* Work closely with theLead Project Manager(client-facing) to align sprint planning and priorities.
* Collaborate withdesigners, developers, and QA teamsto clarify requirements and resolve ambiguities.
* Communicate with team members viaMicrosoft Teamsand other internal channels.

4. Product Definition & Quality Assurance
* Bridge the gap betweenproduct vision and technical execution.
* Ensure that all features are thoroughly defined before development begins.
* Establishtesting and acceptance criteriato support effective QA processes.
* Identify potential gaps, risks, or inconsistencies in product requirements.

5. Leadership & Growth Potential
* Take ownership of documentation and ticket management for large enterprise projects.
* Support the coordination of multiple workstreams across different divisions.
* Demonstrate the potential tolead future projects or divisionsas the organization scales.

Ideal Candidate Profile

Experience
* 3+ years of experience intechnical project management,business analysis, orproduct ownership.
* Proven experience working withMLM or direct sales organizations(highly preferred and the top priority).
* Experience translating business requirements intotechnical specifications.
* Background inenterprise-level software or custom system development.

Technical & Operational Skills
* Strong expertise inticket creation and backlog management.
* Experience withNotion,Jira, or similar project management tools.
* Familiarity withagile or scrum methodologies.
* Understanding ofaffiliate, referral, and commission tracking systems.
* Shopify experienceis a plus but not required.
* Ability to interpretUI/UX designsand convert them into technical requirements.

Personal Attributes
* Exceptionally detail-oriented with strong organizational skills.
* Analytical thinker capable of breaking down complex systems.
* Proactive and self-directed, with a strong sense of ownership.
* Comfortable working in a collaborative, fast-paced environment.
* Ability to manage multiple large-scale projects simultaneously.
* Strong documentation and process-oriented mindset.

Communication Skills
* Comfortable participating in internal meetings and collaborating with cross-functional teams.
* Strong written communication skills for documentation and ticket clarity.
* Fluency in English is beneficial but not required, as the role is primarily internal and not client-facing.
* Preference is given to candidates withMLM expertise and technical project management experienceover perfect language proficiency.

Tools & Environment
* Notion(primary tool for documentation and ticket management; potential transition toJira)
* Microsoft Teamsfor internal communication and meetings
* Figmaor similar tools for reviewing design specifications
* Shopify(optional but beneficial)
* Custom enterprise technology stacks for aff