Practice & Operations Coordinator

Practice & Operations Coordinator

Location:Remote (South Africa Preferred | Philippines, Sri Lanka & India also considered)Compensation:USD $1,500–$2,000 per month (DOE)Schedule:Full-Time | Approximately 40 hours per week | Flexible overlap with UK Business Hours

About the Company

Our client is a fast-growing, fully private dental practice based in Oxfordshire, United Kingdom. With ambitious plans to evolve into a multi-site dental group, they are investing heavily in operational excellence, technology, and scalable systems that support long-term growth while maintaining an exceptional patient experience.

As the business expands, they are looking for someone who can become a trusted operational partner, someone who doesn't simply maintain existing systems but actively improves them.

Role Overview

We are seeking a highly organised, commercially minded Practice & Operations Coordinator to become the operational backbone of the business.

Reporting directly to the Practice Manager, you will take ownership of the day-to-day administrative and operational functions that keep the practice running efficiently. This includes workforce coordination, payroll preparation, HR administration, recruitment coordination, reporting, documentation, and continuous process improvement.

Beyond administration, we're looking for someone with strong business judgement who enjoys analysing information, identifying opportunities to improve operations, and using AI tools to streamline processes and increase efficiency.

This is an ideal opportunity for someone who thrives behind the scenes, enjoys building systems, solving operational challenges and takes genuine ownership of improving how a business operates.

Why This Role Matters

As the practice continues to grow, the Practice Manager needs to spend less time coordinating administrative tasks and more time leading people, improving patient experience, and supporting business expansion.

Your role will become the operational engine that allows this transition to happen.

You'll not only maintain existing processes, you'll continuously improve them while helping build the operational infrastructure of a future multi-site healthcare organisation.

Key Responsibilities

Operations Administration
* Coordinate staff rotas, workforce scheduling, leave administration, and timesheets
* Prepare payroll information, associate payment summaries, and laboratory deduction schedules
* Coordinate workforce planning and assist with last-minute staffing requirements
* Maintain operational calendars and business deadlines
* Ensure administrative tasks are completed accurately and on time

HR & Recruitment Support
* Coordinate recruitment administration from initial candidate screening through onboarding
* Conduct initial screening calls with prospective candidates and schedule interviews
* Maintain HR records, employment documentation, and compliance requirements
* Follow up with candidates and employees to obtain outstanding documentation
* Coordinate onboarding activities for new hires

Process Improvement & AI
* Document, maintain, and improve Standard Operating Procedures (SOPs)
* Continuously identify opportunities to improve workflows and administrative efficiency
* Leverage AI tools to automate repetitive work, improve reporting, and enhance operational processes
* Maintain documentation within Notion and other business systems
* Recommend practical improvements that make the business more efficient

Reporting & Business Analytics
* Collect operational data and maintain KPI dashboards
* Produce regular operational and management reports
* Analyse business data and identify trends, risks, or opportunities for improvement
* Present findings and practical recommendations to leadership
* Support operational decision-making through accurate reporting and insight

Operational Project Support
* Research suppliers, gather quotations, and present recommendations
* Support operational improvement initiatives as the practice expands
* Assist the Practice Manager with strategic operational projects
* Coordinate cross-functional administrative tasks as required

Required Hard Skills
* Previous experience in Operations Coordination, Office Management, Executive Assistance, Healthcare Administration, HR Administration, or Business Operations
* Strong organisational and project coordination skills
* Experience coordinating payroll preparation, workforce scheduling, or HR administration
* Excellent written and spoken English
* Strong proficiency with Google Workspace, Microsoft Office, and modern business software
* Experience creating reports, dashboards, or analysing operational data
* Comfortable documenting systems and creating SOPs
* Strong AI literacy with the ability to use AI tools to improve productivity and workflows
* Excellent attention to detail and ability to manage multiple priorities

Preferred Experience

Highly desirable backgrounds include:
* Healthcare or Dental Practice