Security Operations Center (SOC) Officer – Remote (Philippines)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R16,650 – R18,500 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Security Operations Center (SOC) Officer
Location:Remote – Philippines (shift times to be discussed)Compensation:$6.25/hour (~$1,000/month, direct deposit)Department:OperationsReports to:Director of Operations / SOC Management
Company Overview
A 24/7 security operations organization focused on monitoring, incident response, and internal communications for nationwide security personnel. The company maintains a high-performing offshore team in the Philippines, aligned on time zone and processes, supporting continuous operations.
The Operations Watch Officer plays a critical role inensuring seamless operational monitoring, internal coordination, and timely incident management across multiple systems.
Role Overview
The SOC Officer is responsible for overnight operational monitoring, internal communications, and administration within the security operations center. This is ahighly accountable role, requiring individuals who are personable, coachable, reliable, and able to multitask across systems.
This rolestarts as a Watch Officer, providing live support to operational staff. Exceptional performers may transition to broader operational responsibilities, including shift management and data analytics support.
Key Responsibilities
Shift & Operational Oversight
* Supervise overnight shift operational duties and internal workflows.
* Monitor active security personnel reports, including incident and injury logs.
* Ensure tickets from prior shifts are addressed or reassigned via HubSpot.
* Track employee compliance with shift attendance and reporting.
* Perform quality control on reports, dashboards, and system updates.
* Maintain accurate handoff logs between shifts.
* Ensure proper escalation of critical issues to operations leadership.
Internal Communications & Customer Service
* Serve as primary internal contact for security personnel calls nationwide.
* Log all call-outs and relevant issues in HubSpot; notify appropriate staff.
* Provide guidance and support to personnel on processes and systems.
* Conduct wellness checks and ensure professional communication protocols.
Systems & Reporting
* Monitor dashboards, including Lighthouse, WinTeam, Quicksight, and Globalstar.
* Ensure all operational reports, logs, and checklists are completed accurately.
* Assist operations leadership with data entry, scheduling, and incident tracking.
* Maintain secure handling of confidential information.
Administrative & Compliance Support
* Draft and maintain internal documentation and operational notes.
* Support administrative processes such as subcontractor agreements and compliance audits.
* Follow standard operating procedures for systems, reporting, and escalation protocols.
* Ensure technology requirements are met (computer, internet, headset) for remote work.
Hard Skills
* Computer literacy and proficiency with data entry and multiple system management.
* Experience with CRMs or ticketing systems preferred; HubSpot experience a bonus but not required.
* Fast and accurate logging of incidents, calls, and operational tasks.
* Ability to monitor and respond to multiple platforms simultaneously.
Soft Skills
* Personable, professional, and coachable.
* Strong phone etiquette and multitasking ability.
* Reliable, consistent, and able to perform under overnight shift conditions.
* Flexible and adaptable to evolving operational needs.
* Sound judgment and ability to follow direction and escalation protocols.
Education & Experience
* High school diploma or equivalent experience.
* Minimum 5 years of related experience in operations, administrative support, or customer service preferred.
* Prior experience in 24/7 operations or security environment is a plus.
* Ability to work independently while maintaining high-quality standards.
Why This Role Matters
The SOC Officer ensures thatcritical operational processes continue smoothly overnight, supporting the safety and performance of security personnel nationwide. This role is central to timely issue resolution, accurate reporting, and maintaining the reliability of 24/7 operations.
Salary Rationale & Benefits
* Hourly rate: $6.25/hour (~$1,000/month).
* Full-time direct hire with paid weekly via direct deposit.
* Opportunity for growth into broader operations roles after successful performance.
* Aligned with existing offshore team pay structure and time zone.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R16,650/month, this role is on par with the average South African remote salary. The USD equivalent ($900/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →