Sales/Operations Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R22,200 – R29,600 ZAR. This role is suited for senior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Sales & Operations Manager
Location:Fully RemoteEmployment Type:Full-TimeTime Zone Requirement:U.S. Eastern Time (9:00 AM – 5:00 PM EST)Department:Sales & OperationsReports To:Founder / Director of OperationsCompensation:Competitive (Based on Experience)
About the Company
We are a fast-growing residential home cleaning services company focused on delivering high-quality, reliable cleaning solutions to homeowners.
Our mission is to create a seamless customer experience—from first inquiry to recurring service—while building a strong, efficient operational backbone that supports our rapid growth.
We pride ourselves on:
* Exceptional customer service and communication
* Efficient scheduling and operations management
* High-quality, reliable cleaning professionals
* Building long-term customer relationships and retention
About the Role
We are seeking a highly organized and results-driven Sales & Operations Manager to oversee both revenue generation and day-to-day operational execution.
This role sits at the center of the business—responsible for converting inbound leads, managing customer relationships, coordinating schedules, and ensuring service delivery runs smoothly.
You will play a critical role in driving growth, improving operational efficiency, and maintaining a high standard of customer satisfaction.
This position is ideal for someone who thrives in a fast-paced environment and enjoys balancing sales, customer experience, and operational coordination.
What You’ll Do
Sales & Lead Management
* Respond to inbound leads via phone, SMS, and email
* Convert inquiries into booked cleaning services
* Follow up on quotes and nurture potential customers
* Upsell recurring services and additional offerings
* Track and manage the sales pipeline
Scheduling & Dispatch Coordination
* Schedule cleaning appointments efficiently
* Assign jobs to cleaning teams based on availability and location
* Optimize routes and schedules to maximize efficiency
* Handle last-minute changes, cancellations, and rescheduling
Customer Experience & Retention
* Serve as the main point of contact for customers
* Ensure a smooth and positive customer journey
* Handle complaints, feedback, and service issues
* Drive repeat business and long-term retention
Operations Management
* Oversee daily operations and service delivery
* Ensure all jobs are completed on time and to standard
* Monitor team performance and service quality
* Identify and implement process improvements
Team Coordination & Support
* Communicate with cleaning teams regarding schedules and updates
* Support hiring efforts and onboarding of new cleaners
* Maintain a reliable and high-performing workforce
Systems & Reporting
* Use CRM and scheduling tools to manage operations
* Track KPIs such as bookings, conversion rates, and retention
* Generate reports and provide insights to leadership
* Maintain organized and accurate records
What You Bring
Required Experience
* 4-7 years of experience in sales, operations, or a hybrid role
* Experience in service-based businesses (home services preferred)
* Proven ability to convert leads and manage customer relationships
* Strong organizational and multitasking skills
* Experience with scheduling, dispatch, or logistics coordination
* Ability to work independently in a remote environment
* Strong written and verbal English communication skills
Core Competencies
* Results-driven and sales-oriented mindset
* Strong problem-solving and decision-making abilities
* High attention to detail and organization
* Ability to manage multiple priorities in a fast-paced environment
* Proactive and hands-on approach to operations
* Strong customer service mindset
Technical Skills
* CRM systems (HubSpot, GoHighLevel, or similar)
* Scheduling/dispatch software (Jobber, Housecall Pro, etc.)
* Google Workspace / Microsoft Office
* Communication tools (Slack, Zoom)
Nice to Have
* Experience in residential cleaning or home services industry
* Experience managing remote teams or contractors
* Background in customer support or customer success
* Familiarity with automation tools and workflows
* Experience in high-growth startup environments
Technical Requirements
* Reliable high-speed internet connection
* Quiet and professional remote work environment
* Ability to work U.S. Eastern Time hours (9 AM – 5 PM EST)
Work Environment
* Fully remote role
* Fast-paced, high-growth company
* High level of ownership and accountability
* Customer-focused and performance-driven culture
Schedule
Monday – Friday9:00 AM – 5:00 PM EST(1-hour unpaid lunch)
Who This Role is Ideal For
* Professionals who enjoy both sales and operations
* Strong communicators who excel in customer interactions
* Highly organized individuals who thrive in fast-paced environments
* Self-starters who take ownership of outcomes
* Individuals looking to grow into leadership roles
What This Role Is Not
* Not a purely administrative role — sales and decision
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R22,200/month, this role is on par with the average South African remote salary. The USD equivalent ($1,200/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →