Sales Support /
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Customer Service Representative (CSR) – HVAC | Remote
Position Type
Full-Time, Remote
Location
Based in Mexico
Hours
7:30 AM – 4:30 PM CST, Monday–Friday
About the Company
Our client is a growing residential HVAC company serving U.S. customers. They are a small, fast-moving startup where each team member has a direct and visible impact on the business. The company is building a tight team of high performers and is looking for someone who wants to grow with them, not just clock in.
About the Role
As the Customer Service Representative, you are the first voice customers hear when they call. Your job is to turn inbound calls into booked appointments, keep the schedule full, and offer the company’s maintenance membership to the right customers.
You’ll handle calls with warmth and urgency, keep accurate records in the system, and help deliver a great customer experience on every interaction.
This is a phone-forward, sales-minded role for someone who is confident, organized, and motivated by hitting targets. Because this is a small team, you’ll also help with light dispatch, coordinating the day’s schedule for the technician and, as the company grows, the comfort advisor. However, booking calls is the heart of the job.
What You’ll Do
* Answer inbound customer calls promptly and professionally
Answer inbound customer calls promptly and professionally
* Convert inquiries into booked HVAC service appointments
Convert inquiries into booked HVAC service appointments
* Schedule jobs based on technician availability and customer needs
Schedule jobs based on technician availability and customer needs
* Offer the company’s maintenance membership to eligible customers
Offer the company’s maintenance membership to eligible customers
* Handle objections calmly and keep the customer experience positive
Handle objections calmly and keep the customer experience positive
* Log every call, booking, and follow-up accurately in the CRM
Log every call, booking, and follow-up accurately in the CRM
* Follow call scripts and workflows while keeping conversations natural
Follow call scripts and workflows while keeping conversations natural
* Flag urgent issues and escalate when needed
Flag urgent issues and escalate when needed
* Share feedback to help improve scripts and processes
Share feedback to help improve scripts and processes
* Provide light dispatch support by coordinating the daily schedule for the technician, secondary to booking work
Provide light dispatch support by coordinating the daily schedule for the technician, secondary to booking work
Compensation & Bonuses
* $2 USD for every job booked
$2 USD for every job booked
* $10 USD for every maintenance membership sold
$10 USD for every maintenance membership sold
High performers can meaningfully increase their pay through bonuses. The more you book and sell, the more you earn.
What We’re Looking For
* 2+ years of experience in customer service, sales, appointment setting, or a call center
2+ years of experience in customer service, sales, appointment setting, or a call center
* Excellent spoken English and a clear, friendly phone presence
Excellent spoken English and a clear, friendly phone presence
* Comfortable selling and handling objections without being pushy
Comfortable selling and handling objections without being pushy
* Highly organized and accurate with notes and data entry
Highly organized and accurate with notes and data entry
* Reliable, self-disciplined, and able to work independently from home
Reliable, self-disciplined, and able to work independently from home
* A reliable computer, headset, and stable high-speed internet
A reliable computer, headset, and stable high-speed internet
* Quick to learn new tools and software
Quick to learn new tools and software
Nice to Have
* Experience in HVAC, plumbing, or home services
Experience in HVAC, plumbing, or home services
* Experience with Housecall Pro or similar field-service software
Experience with Housecall Pro or similar field-service software
* Experience selling maintenance plans or service memberships
Experience selling maintenance plans or service memberships
* Experience supporting U.S.-based customers
Experience supporting U.S.-based customers
Targets: What Success Looks Like
This is a metrics-driven team, but goals are realistic and designed to reward strong work.
Success in this role means you are able to:
* Book the majority of qualified service calls that come in
Book the majority of qualified service calls that come in
* Sell maintenance memberships consistently to eligible customers
Sell maintenance memberships consistently to eligible customers
* Keep CRM records accurate and up to date
Keep CRM records accurate and up to date
* Maintain strong attendance and call quality
Maintain strong attendance and call quality
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 686 open positions on Hirezar. View all Somewhere jobs →