Sales Receptionist

______________________________________________________________________Reservations Sales Specialist / Remote Sales Receptionist

Working Hours:Tuesday–Saturday, 10:00 AM–6:00 PM US Central TimeSalary: $1500 - $3000(Depends on the experience and market)Employment Type:Full-time | Direct Hire | RemotePriority Location:South Africa, Latin AmericaDays Off:Sunday & MondaySaturday Availability:Required

About the Company

Our client operates five RV parks across Tennessee and Kentucky, serving a diverse range of American travelers, including families, retirees, vacationers, and traveling workers.

The company manages a significant volume of inbound reservation inquiries and is looking to strengthen its centralized reservations team with a dedicated sales professional who can convert inquiries and marketing leads into confirmed bookings.

Role Overview

TheReservations Sales Specialistwill manage inbound reservation calls and sales follow-up across the company's five properties.

This is asales-focused role, not a traditional receptionist or administrative position. You will be responsible for understanding customer needs, recommending the right accommodation, handling objections, following up with prospects, and confidently closing reservations.

The ideal candidate is warm, conversational, confident over the phone, and comfortable speaking with American customers from different age groups and backgrounds.

Key Responsibilities

Inbound Reservation Sales
* Answer inbound reservation calls and identify customer travel requirements.
* Explain available accommodations, rates, amenities, and property options.
* Recommend appropriate options based on customer needs.
* Build rapport and trust with prospective guests.
* Handle questions, hesitation, and objections.
* Confidently ask for the booking and close the reservation.
* Complete reservations usingCampspot.
* Maximize conversion of qualified inquiries into confirmed bookings.

Lead Follow-Up
* Monitor website, Facebook, and other digital leads.
* Contact new leads within approximatelyfive minutesduring working hours.
* Follow up through phone and text.
* Continue working leads that do not respond initially.
* Maintain consistent follow-up until the opportunity is booked, declined, or appropriately closed.

CRM & Pipeline Management
* Manage leads throughGoHighLevel (GHL).
* Maintain accurate notes after customer interactions.
* Track calls, texts, follow-ups, requirements, and outcomes.
* Keep lead statuses and next steps updated.
* Work through unclosed opportunities daily.

Missed Calls & Voicemails
* Review calls and voicemails received outside operating hours.
* Return outstanding voicemails within the first hour of the shift.
* Treat missed calls as active sales opportunities and work to recover potential bookings.

Customer Experience
* Provide a warm, helpful, and straightforward customer experience.
* Communicate clearly with older customers and those who may be less comfortable with technology.
* Avoid overly scripted or aggressive sales language.
* Build trust while confidently moving conversations toward a booking.
* Represent the company professionally across phone and text interactions.

Key Qualifications

Required
* Demonstrated experience inphone-based sales, inbound sales, reservations, or another conversion-focused role.
* Strong ability to build rapport quickly over the phone.
* Comfortable asking for the sale and closing customers.
* Excellent spoken English.
* Warm, natural, and easily understandable phone presence.
* Comfortable communicating with American customers across different age groups and backgrounds.
* Strong objection-handling skills.
* Persistent and disciplined with follow-up.
* Comfortable making outbound follow-up calls and sales-oriented text messages.
* Strong organization and attention to detail.
* Ability to maintain accurate CRM records.
* Comfortable learning new technology and reservation systems.
* Reliable attendance and ability to work independently.

Preferred
* Experience withGoHighLevel (GHL)or similar CRM platforms.
* Experience withCampspotor reservation management systems.
* Previous hospitality, travel, campground, or RV industry experience.
* Experience in high-volume inbound sales or lead conversion.
Previous RV park, campground, hospitality, or travel experience is not required.Training will be provided on the RV industry, properties, reservation systems, and sales processes.

Ideal Candidate Profile

The ideal candidate is asalesperson first and foremost.

They should be:
* Warm and approachable.
* Natural and conversational.
* Confident without being aggressive.
* Plain-spoken and easy to understand.
* Patient with older customers.
* Genuine rather than overly scripted.
* Comfortable speaking with working-class American customers.
* Persistent and motivated by closing sales.
* Organized and disciplined with follow-up.
Voice and communication style are critical selection criteria.Candidates shou