Sales & Partnerships Associate (Commercial Operations Associate)

Sales & Partnerships Associate (Commercial Operations Associate)

Location:Remote (South Africa Preferred | Latin America Secondary)

Compensation
* South Africa:USD $2,100 - $2,600/month DOE
* Latin America:USD $2,100 - $2,600/month DOE
Schedule:Full-Time | Significant overlap with both UK business hours and US Eastern Time is required. The majority of the working day should align with US business hours to support customer meetings and founder availability.

About the Company

Our client is a fast-growing Legal Technology (LegalTech) SaaS company helping businesses, agencies, publishers, and legal professionals instantly detect potential copyright infringement using advanced AI technology.

Their platform enables organizations to identify unauthorized use of copyrighted content quickly and accurately, helping clients reduce legal risk, protect intellectual property, and confidently manage digital assets.

Having built the business through a highly successful founder-led sales model, the company is now entering its next stage of growth. With their first dedicated SDR joining the team, they are looking for a highly organized commercial professional to support the founders throughout the sales process, ensuring every opportunity receives a world-class buying experience.

Position Overview

This is not a traditional Sales Assistant or Executive Assistant role.

Instead, you will become a trusted commercial partner to the founders, helping manage the customer journey from initial qualification through to successful deal progression.

As inbound and outbound meeting volume increases, you will work alongside the founders during customer meetings, coordinate sales activities, own post-meeting follow-up, maintain CRM accuracy, and ensure opportunities continue progressing through the sales pipeline.

This role combines elements of commercial operations, customer engagement, partnerships, sales coordination, customer success, and founder enablement.

Success in this role requires someone who naturally takes ownership, identifies what needs doing before being asked, and enjoys operating in an entrepreneurial startup where priorities evolve quickly. You'll become an extension of the founders, ensuring opportunities continue moving forward without requiring constant oversight.

Key Responsibilities

I. Sales Coordination & Pipeline Management
* Support the founders throughout the entire sales cycle.
* Coordinate prospect meetings, demos, discovery calls, and follow-up activities.
* Ensure opportunities progress efficiently through each stage of the sales pipeline.
* Maintain accurate CRM records, meeting notes, tasks, and customer communications.
* Prepare sales materials before meetings and ensure all action items are completed afterward.
* Proactively identify stalled opportunities and drive next steps without waiting for direction.

II. Client Engagement & Relationship Management
* Join customer discovery calls and product demonstrations alongside the founders.
* Present professionally while helping facilitate productive customer conversations.
* Build trusted relationships with prospective customers throughout the buying journey.
* Respond promptly to customer questions and coordinate internal responses where required.
* Become a reliable point of contact throughout the sales process while ensuring an exceptional customer experience.

III. Commercial Operations
* Coordinate proposals, commercial documentation, contracts, customer onboarding preparation, and internal handoffs.
* Manage sales administration while maintaining a commercial mindset rather than an administrative one.
* Track pipeline health, sales metrics, and customer engagement.
* Identify bottlenecks within the sales process and proactively recommend improvements.
* Help build scalable commercial processes as the company grows.
* Leverage AI tools, particularlyClaude, to assist with customer research, meeting preparation, drafting follow-up communications, summarizing meetings, and improving internal workflows.

IV. Cross-Functional Collaboration
* Work closely with the founders, SDR, marketing, and product teams.
* Capture customer feedback to improve messaging, positioning, and product development.
* Help create repeatable commercial processes that support long-term company growth.

Hard Skills
* 3+ years of experience in Commercial Operations, Sales Coordination, Customer Success, Partnerships, Account Management, or B2B SaaS sales support.
* Experience working directly alongside founders, executives, or senior leadership.
* Strong CRM discipline (HubSpot preferred).
* Experience usingLemlist, Apollo, Outreach, Salesloft, or similar outbound sales engagement platforms.
* Strong experience managing sales pipelines and customer follow-up.
* Comfortable participating in customer meetings, product demonstrations, and commercial presentations.
* Experience leveragingAI productivity tools, particularlyClaude, to improve communication, research,