Remote Patient Coordinator / Virtual Receptionist (Healthcare)

Patient Coordinator / Virtual Receptionist (Healthcare)

Location:RemoteSchedule:Full-Time | CST (8:00 AM – 6:00 PM coverage, slight flexibility)

About the Company

We are a growing, independent podiatry practice based in the United States, currently in an early growth phase (under 2 years old).

As a small, high-quality clinic led by a single provider, our focus is delivering excellent patient care while building efficient systems that support long-term growth.

We are now looking to bring on aRemote Patient Coordinatorto ensure no patient inquiry, call, or follow-up falls through the cracks.

The Opportunity

This role is critical to the patient experience.

Today, inbound calls are sometimes missed due to:
* Provider being in surgery
* Staff being tied up in-clinic
* After-hours gaps
You will act as thefirst point of contact for patients, ensuring every interaction is handled professionally, promptly, and with care.

This is ahigh-trust, communication-first role, ideal for someone who is organized, personable, and thrives in a patient-facing support position.

What You’ll Own

Inbound Call Management (Primary Responsibility)
* Answer incoming patient calls in a timely, professional manner
* Handle:New patient inquiriesAppointment requestsGeneral questions
* New patient inquiries
* Appointment requests
* General questions
* Route more complex or clinical questions to the provider when needed
* Ensurezero missed opportunities from inbound demand

Appointment Coordination
* Schedule and confirm appointments
* Manage calendar availability
* Coordinate follow-ups and rescheduling
* Ensure smooth patient flow and accurate booking

Patient Communication & Experience
* Deliver a warm, professional, and empathetic experience on every call
* Act as a reliable point of contact for patients
* Ensure clear communication and proper expectation setting

Call Triage & Escalation
* Identify what can be handled directly vs escalated
* Pass clinical or complex cases to the provider
* Keep communication organized and documented

(Optional – High Leverage Add-On)

Depending on candidate capability, this role can expand into:
* Inbox/email management
* Calendar optimization
* Administrative support for the provider
(This is not required but considered a strong plus.)

What We’re Looking For

Must-Have
* 1–3+ years in:Customer serviceVirtual receptionist / call centerAdministrative support
* Customer service
* Virtual receptionist / call center
* Administrative support
* Excellent English communication (clear, friendly, professional)
* Strong phone presence (this is a voice-heavy role)
* Highly organized and reliable

Nice-to-Have
* Experience in:Healthcare / medical officesScheduling or appointment coordinationExecutive assistant or admin support roles
* Healthcare / medical offices
* Scheduling or appointment coordination
* Executive assistant or admin support roles

Profile Fit
* Patient-first mindset (empathetic, calm, professional)
* Strong attention to detail
* Able to multitask and stay organized during call flow
* Comfortable working independently in a remote setup

Working Hours
* Primary coverage during CST business hours
* Ideal coverage window:8:00 AM – 6:00 PM CST
* Some flexibility for extended coverage is a plus

Tools & Systems

You may be required to work with:
* VoIP / call forwarding systems
* Scheduling/calendar tools
* Basic communication platforms (Google Meet, etc.)
(Training and setup guidance will be provided.)

Why This Role Matters

This is not just a receptionist role.

You are directly impacting:
* Patient acquisition
* Patient retention
* Overall clinic growth
By ensuring every call is answered and handled properly, you play a key role in helping the practice scale efficiently.