Recruitment & Client Success Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote contract position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R27,750 – R37,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Recruitment & Client Success ManagerDepartment:OperationsReports to:Head of Recruiting Operations and Talent on Demand and/or Recruitment Operations Manager
Role Overview
The Recruitment Manager is responsible for leading, supporting, and performance-managing a team of recruiters to ensure consistent, high-quality recruitment delivery. This role owns team effectiveness, delivery efficiency, candidate quality, and client experience, while driving accountability against agreed performance targets. The Recruitment Manager plays a critical role in ensuring recruitment outcomes align with both client expectations and business goals.
Key Responsibilities
Team Leadership & Development
* Lead, coach, and support a team of recruiters to build a high-performing, engaged, and accountable team.
* Provide ongoing guidance, hands-on support, and regular check-ins (1:1s, feedback sessions, performance discussions) to ensure recruiter success.
* Monitor recruiter performance against KPIs and team targets, implementing performance improvement plans when needed.
* Identify and address team challenges proactively to maintain morale and performance.
* Ensure consistent reporting, feedback, and documentation of performance
* Foster and drive a team culture of ownership, transparency, collaboration, and continuous improvement that supports accountability and team retention.
Recruitment Delivery & Operational Excellence
* Own delivery efficiency across all assigned roles and accounts
* Audit and manage roles and deals in HubSpot/RecruitCRM to ensure accurate deal stages, timelines, forecasts, and candidate data in compliance with company SLAs.
* Manage and maintain pipeline of open roles and drive conversion from launch to placement by ensuring roles are actively progressed and closed within agreed timelines.
* Monitor deal progress and closure rates (roles opened vs. roles filled)
* Proactively identify recruitment risks and potential delays, implement corrective actions, and escalate issues appropriately to the Recruitment Operations Manager for operational concerns and the Account Manager for client-related matters.
* Work with the Account Manager to analyze lost deals or revenue gaps to implement improvement strategies
* Maintain accurate forecasting and pipeline visibility
Candidate Quality, Speed & Client Experience
* Ensure high-quality candidates are sourced, screened, and review candidate submissions prior to client endorsement
* Deliver timely responses and outputs while consistently meeting 48-hour delivery standards.
* Monitor client feedback, complaints, and deal withdrawals
* Address quality or service issues promptly to protect client satisfaction
* Ensure recruitment processes meet agreed service levels and expectations
Success Measures
* Strong internal team feedback, engagement, and retention
* Reduced time-to-fill and high deal completion rates
* High candidate quality with low complaint and deal cancellation rates
* High-performing recruitment team meeting or exceeding agreed KPIs
Core Competencies
* Proven people leadership and coaching capability
* Strong recruitment delivery and operational management skills
* Ability to balance speed, quality, and client experience
* Data-driven and performance-focused mindset
* Clear, direct, and supportive communication style
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R27,750/month, this role is on par with the average South African remote salary. The USD equivalent ($1,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →