Patient Outreach Specialist (1)

Patient Outreach Specialist

Location:Remote

Employment:Full-Time | Indenpendent Contractor

Schedule:Full-time, aligned with U.S. business hours

About the Company: Our client is building anAI-enabled patient revenue and engagement companyfocused on helping high-value elective healthcare practices improve patient conversion and recover opportunities that would otherwise be lost.

The company works with practices operating in elective, high-consideration healthcare verticals, including:
* Full-arch and implant dentistry
Full-arch and implant dentistry
* Plastic and cosmetic surgery
Plastic and cosmetic surgery
* Hair restoration
Hair restoration
* Other high-value elective healthcare specialties as the business expands
Other high-value elective healthcare specialties as the business expands

About the Role:We are seeking afull-time Patient Follow-Up Specialistto serve as a critical bridge between elective healthcare practices and prospective patients who have already completed a consultation but have not yet scheduled or moved forward with treatment.

This isnot a traditional cold-calling position.

You will primarily communicate with people who have already expressed interest in a procedure, engaged with the medical practice, and completed an initial consultation.

Your responsibility is to reconnect with these patients in a warm, professional and empathetic manner, understand what may be holding them back, answer or appropriately escalate questions, and help them take the next step — ideally byrebooking an appointment with the practice.

The ideal candidate combines the warmth and patience of a strong customer service professional with the communication skills and persistence of a salesperson.

You should be comfortable building rapport quickly, handling sensitive conversations, following up consistently without being overly aggressive, and communicating naturally with U.S.-based patients.

Success in this role is ultimately measured by your ability toturn stalled patient opportunities into rebooked appointments.

What You'll Be Doing

Manage consistent follow-up with prospective patients who have completed consultations but have not yet proceeded with treatment.

You will:
* Review lists and pipelines of patients requiring follow-up.
Review lists and pipelines of patients requiring follow-up.
* Conduct high-volume outreach throughphone calls, text messages and email.
Conduct high-volume outreach throughphone calls, text messages and email.
* Re-engage patients who have stopped responding or delayed their decision.
Re-engage patients who have stopped responding or delayed their decision.
* Maintain consistent follow-up over an appropriate period rather than relying on one-off outreach.
Maintain consistent follow-up over an appropriate period rather than relying on one-off outreach.
* Communicate on behalf of the healthcare practice and/or physician according to approved messaging and brand guidelines.
Communicate on behalf of the healthcare practice and/or physician according to approved messaging and brand guidelines.
* Ensure every patient receives a professional, thoughtful and personalized experience.
Ensure every patient receives a professional, thoughtful and personalized experience.

Individual practices may have approximately100 or more non-rebooked patientsrequiring structured follow-up.

A major part of the role is understandingwhya patient has not moved forward.

Common barriers may include:
* Financing or affordability
Financing or affordability
* Timing
Timing
* Fear or anxiety about the procedure
Fear or anxiety about the procedure
* Questions about treatment
Questions about treatment
* Needing to speak with a spouse or family member
Needing to speak with a spouse or family member
* Personal circumstances
Personal circumstances
* Uncertainty about the next step
Uncertainty about the next step

You will use strong listening and conversational skills to uncover these concerns and determine how best to move the conversation forward.

The goal is not to pressure patients. Instead, you should make them feel heard, supported and comfortable enough to re-engage with the practice.

3. Appointment Rebooking

The primary outcome of your conversations will be to help qualified patients return to the practice's calendar.

Responsibilities will include:
* Encouraging patients to schedule their next conversation or appointment.
Encouraging patients to schedule their next conversation or appointment.
* Addressing basic objections using approved scripts and training.
Addressing basic objections using approved scripts and training.
* Helping patients overcome hesitation where appropriate.
Helping patients overcome hesitation where appropriate.
* Coordinating appointment rebooking.
Coordinating appointment rebooking.
* Ensuring appropriate information is passed back to the medical practice.
Ensuring appropriate information is passed back to the medical practice.
* Handing the patient back to the doctor or pr