🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R29,600 – R40,700 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Job Description: Patient Care Coordinator – 100% Remote (US Hours)

Location:100% RemoteOpenings:2

Working Hours opening 1:Monday through Friday: 9:30 AM to 6:00 PM EST.Working Hours opening 2:Thursday and Friday 11:00 AM to 7:30 PM EST.Saturday and Sunday 8:30 AM to 5:00 PM EST.

Reports To:Director of Business Development

About the Practice

We are a modern, multi-specialty healthcare practice specializing in advanced pain management, chiropractic care, physical therapy, sports medicine, and recovery services. Operating under a progressive management company, we are transitioning our front-office operations to an elite, remote team as we shift to a cash-pay patient model.

We build our reputation around three core elements: an exceptional patient experience, a friction-free onboarding process, and highly organized clinic logistics. We are not a high-volume mill. Every patient receives quality, dedicated care from our providers, and we expect that same high level of empathy and dedication from the very first phone call.

Position Overview

We're hiring a remote Patient Care Coordinator (SDR) to help us convert leads into booked evaluations. We're a concierge, cash-pay physical therapy and performance rehab practice, not a 15-minute insurance mill. You'll be the first voice our leads hear and the reason they choose one-on-one, personalized care over a quick fix.Requirements
* Excellent phone and customer service skills.
* Strong sales background.
* Comfortable multi-tasking in a fast-paced environment.
* Strong computer skills (GoHighLevel, Excel, Google Suite, Office 365)
* Organizational and problem-solving skills.
* Reliable home setup for high-volume remote calling.
Responsibilities
* Manage the lead tracker in GoHighLevel and keep it current.
* Convert new leads into booked evaluations for our PTs.
* Handle high-volume outbound and inbound calls (100 outbound dials/day)
* Schedule appointments and follow-ups.
* Collect new client intake information.
* Build strong relationships with patients and referral sources, guide clients through the sales process.
* Deliver a smooth onboarding experience.
* Respond to calls/texts/emails quickly, collect payments, manage patient feedback and escalations.
* Review new client metrics with the manager.
Measurable KPIsDaily outbound calls: 100. Weekly evals booked goal: 15.A plus if you knowGoHighLevel, Excel, Veradigm, Phreesia, Slack, Google Sheets/Docs (we train on all our systems).

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

At R29,600/month, this role is on par with the average South African remote salary. The USD equivalent ($1,600/mo) benefits from the favourable exchange rate.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →