Operations Specialist
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R27,750 – R37,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Job Title:Operations SpecialistSalary:$1,250 – $1,500/month (based on experience)Schedule:Full-time (Monday–Friday, 9:00–17:30 GMT)Location:Remote (South Africa preferred)Start Date:TBC
About the Company
A fast-growing youth media business connecting brands with Gen Z audiences through a national network of digital screens and creative spaces across universities, colleges, and gyms in the UK and ROI.
Founded by a team with firsthand experience of the audience, the company combines strong market insight with entrepreneurial energy and a modern, ambitious approach. As the business continues to scale, it is expanding its network, strengthening partner relationships, and delivering high-impact, real-world media campaigns.
Key Benefits
* Paid birthday leave
* Office closure during Christmas period (annual leave can be used flexibly)
* Company-provided MacBook and monitor (with cybersecurity setup)
* Annual cash plan for everyday healthcare costs
* Inclusion in team activities (fully integrated as a remote team member)
* Strong growth and development opportunities within a scaling business
Why This Role Exists
As the company grows, maintaining operational efficiency across the screen network is critical. This role exists to support the day-to-day operational backbone of the business, ensuring uptime, coordination, and process consistency.
Initially focused on General Operations (GenOps), this role will evolve to include Ad Operations (AdOps), providing a clear pathway for growth within the business.
Role Overview
We are looking for a highly organised and proactive Operations Specialist to take ownership of day-to-day network operations.
This role is ideal for someone who thrives in a fast-paced environment, is technically confident, and enjoys managing multiple workflows. You will focus on maintaining network uptime, troubleshooting issues, coordinating installations and repairs, and ensuring accurate operational tracking.
Over time, you will expand into AdOps, supporting campaign delivery, reporting, and automation initiatives.
Key Responsibilities
1. General Operations / Network Support (Core Focus)
* Own day-to-day network uptime through the ticketing system
* Act as escalation point for third-party partners on operational issues
* Troubleshoot and resolve offline screen issues
* Coordinate installations, repairs, and equipment collections
* Maintain accurate inventory and system records
* Update and improve operational processes and flowcharts
* Conduct virtual site checks and remote diagnostics
* Support CMS training and ensure proper system usage
2. Operational Coordination
* Collaborate with internal teams, landlords, engineers, and external partners
* Track, communicate, and resolve operational issues efficiently
* Maintain high operational standards across the network
* Support onboarding of new sites and rollout activities
3. Ad Operations Support (Growth Area)
Over time, you will be trained to support:
* Campaign delivery and execution
* Programmatic DOOH (pDOOH) approvals
* Campaign reporting and performance tracking
* Photography planning and coordination
* Automation and process improvements across operations
Requirements
Must-Have
* 2–4+ years experience in operations, technical support, or coordination roles
* Strong organisational skills and attention to detail
* Excellent written and verbal communication skills
* Ability to troubleshoot and resolve issues independently
* Comfortable working in a fast-paced, scaling environment
* Strong ownership mindset and ability to manage multiple workflows
* High level of IT proficiency and ability to learn new tools quickly
Technical Skills
* Microsoft Office (especially Excel and Outlook)
* Project management tools (e.g., Monday.com)
* Remote support tools (e.g., TeamViewer)
* Ability to work across multiple systems with accuracy
Nice to Have
* Experience in advertising, media, ad tech, or DOOH
* Familiarity with CRM or CMS platforms
* Experience with automation or middleware tools
* Exposure to programmatic advertising (pDOOH)
* Background in coordinating installations or technical workflows
Ideal Candidate Profile
* Highly organised and process-driven
* Proactive and calm under pressure
* Comfortable handling repetitive but critical operational tasks
* Strong communicator across multiple stakeholders
* Technically confident with a problem-solving mindset
* Motivated to grow into broader operational and AdOps responsibilities over time
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R27,750/month, this role is on par with the average South African remote salary. The USD equivalent ($1,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →