Operations Manager A379

E-commerce | Health & Wellness | Consumer Goods | Supply Chain Operations

Fully Remote

Full-time

No fixed timezone overlap required

Philippines | LATAM | South Africa | EMEA | Anywhere Remote

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

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At Pearl, we're not just another recruiting firm-we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Our client is a fast-growing global health and wellness brand operating at the intersection of science, education, and direct-to-consumer commerce. Built around a strong creator-led platform with millions of followers worldwide, the company has rapidly expanded its Shopify-based product business across the US, EU, UK, and Australia.

The team is lean, highly independent, and fully remote, with a strong emphasis on ownership, proactive communication, and operational excellence. As the company scales its product catalog and global footprint, they are looking for an experienced operations leader who can build systems, streamline logistics, and create operational stability across the business.

As the Operations Manager, you will own the operational backbone of a fast-scaling DTC Shopify business. This role is responsible for managing global 3PL relationships, inventory forecasting, supplier coordination, launch execution, invoicing workflows, and Shopify operational support across multiple international markets.

You will work directly with company leadership to ensure products move efficiently from manufacturing to warehouse to customer while proactively preventing operational bottlenecks, stockouts, fulfillment issues, and launch delays. This is a highly autonomous role designed for someone who thrives in startup environments and enjoys building systems where little structure currently exists.

The ideal candidate is deeply organized, highly proactive, detail-oriented, and capable of independently managing multiple moving pieces across vendors, warehouses, SKUs, and launch timelines. Success in this role requires a strong blend of operational strategy and hands-on execution.

You will directly improve operational efficiency, inventory visibility, and global fulfillment performance across the business. Your work will reduce costly operational errors, improve inventory planning accuracy, and ensure product launches happen on time and at scale.

Within your first few weeks, you'll establish visibility into inventory health, supplier timelines, and warehouse workflows. Over time, you'll build scalable operational systems that improve forecasting accuracy, reduce stockouts and waste, optimize logistics costs, and strengthen coordination across suppliers and fulfillment partners globally.

Your success will allow company leadership to shift focus from operational firefighting toward growth, expansion, and customer acquisition initiatives.
* Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
* Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
* Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
* Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
* Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively
* Build and maintain demand forecasting models across all SKUs and product variants
* Monitor inventory levels across multiple warehouses and proactively rebalance stock
* Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
* Identify inventory at risk of expiration and recommend liquidation or promotional strategies
* Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy
* Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
* Coordinate production schedules with launch timelines and replenishment needs
* Source and onboard new suppliers for future product lines and collaborations
* Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
* Maintain organized supplier documentation and proactively identify supply risks
* Own operational execution for all new product launches from PO to go-live
* Coordinate launch timelines across logistics, ma