Operations & Dispatch Manager (Home Services)-(Remote)(LATAM/SA)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Job Description: Operations & Dispatch Manager (Home Services)
Position Title:Operations & Dispatch ManagerDepartment:Field Operations & Client SupportReports To:General Manager / Business OwnerEmployment Type:Full-Time Independent ContractorLocation:Remote (Open to talent inLatin AmericaorSouth Africa)Working Hours:U.S. Central Standard Time (CST) Aligned
Company Overview
The client is a fast-growing garage door service, repair, and installation company based in Kentucky, operating in U.S. Central Time. The company prides itself on fast turnaround times, high-quality workmanship, and outstanding customer service.
The client is seeking a proactive, highly organized, and charismaticOperations & Dispatch Managerto serve as the critical bridge between the inbound sales team, field technicians, and homeowners.
Position Overview
This isnota robotic script-reading call center job. The client is looking for a natural communicator with a warm, outgoing personality who can build instant rapport with American homeowners while keeping field technicians organized and on schedule.
In this role, the Operations & Dispatch Manager will act as the operational engine of the business: keeping theJobberschedule organized, dispatching technicians to jobs, backing up the primary inbound call taker, providing pricing quotes, and following up on larger repair and installation bids.
Key Responsibilities
1. Dispatch & Field Logistics Management
* Schedule Optimization:Work directly inJobberor a similar field service CRM to manage daily routing, organize appointments, and ensure technicians are deployed efficiently across service zones.
* Tech & Client Bridge:Act as the primary liaison between scheduled sales/service calls and field technicians, ensuring technicians have complete job details and homeowners are updated immediately if delays occur.
* Operational Troubleshooting:Handle real-time schedule adjustments, last-minute cancellations, or job overruns smoothly without allowing customer service to lapse.
2. Inbound Backup & Sales Quote Support
* Inbound Call Coverage:Serve as the direct backup for the primary inbound call taker during peak call volumes or breaks.
* Pricing & Bidding:Answer customer questions regarding repair and service pricing over the phone. Over time, the successful candidate will be trained to assist with bidding and quoting larger garage door replacement and installation jobs.
* Consultative Communication:Go off-script when needed to listen to customer concerns, provide genuine assistance, and naturally convert inquiries into service appointments.
3. General Operations & Multitasking
* Wear multiple operational hats in a fast-moving home services environment.
* Maintain accurate customer records, job notes, and follow-up tasks in the CRM.
* Coordinate effectively between customers, technicians, and internal team members.
* Help ensure daily operations run efficiently and customer expectations are consistently managed.
Candidate Qualifications
Communication & Personality — Non-Negotiable
* Flawless Spoken & Written English:Excellent, near-native English command with a clear, friendly voice and natural American conversational cadence.
* High Charisma & Likeability:Warm, empathetic, and outgoing personality with the ability to calm anxious customers, build rapport quickly, and gain the respect of field technicians.
* High Comprehension & Intuition:Able to "read between the lines," problem-solve on the fly, and exercise strong judgment without relying on a rigid script.
* Strong Customer Service Skills:Comfortable communicating with homeowners, understanding their concerns, and providing clear and professional solutions.
Experience & Technical Skills
* Home Services Experience:Prior experience in dispatching, operations, or customer service within a home services business, such as garage doors, HVAC, plumbing, roofing, electrical, or landscaping, ishighly preferred.
* CRM Proficiency:Hands-on experience withJobberis a major plus. Experience with similar field service software such as ServiceTitan, Housecall Pro, or FieldEdge is also valuable.
* Time Zone Alignment:Must be available to work full-time during U.S. Central Standard Time (CST) business hours.
* Organizational Skills:Strong ability to prioritize multiple tasks, manage changing schedules, and remain composed in a fast-paced environment.
* Problem-Solving:Demonstrated ability to make quick, practical decisions while maintaining a high level of customer service.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →