Operations & Customer Success Coordinator

Operations & Customer Success CoordinatorJob OverviewOur client, Clinos, is an innovative UK-based software company serving the chiropractic industry through a specialist compliance and practice management platform. As the business enters an exciting growth phase, they are looking for a highly organised and proactive Operations & Customer Success Coordinator to become the operational backbone of the company.This is a unique opportunity to join a growing startup where your work will directly impact business growth, customer satisfaction, and operational efficiency. You will work closely with the founders, helping streamline day-to-day operations, support clients, manage marketing activities, and ensure projects remain on track.The ideal candidate is a resourceful self-starter who thrives in a fast-paced environment, enjoys wearing multiple hats, and takes ownership of processes rather than simply following instructions.ResponsibilitiesAdministration & Operations
* Manage multiple company inboxes and ensure timely responses to client and internal communications.
* Coordinate calendars, meetings, appointments, and scheduling activities.
* Maintain project workflows and task management systems using Infinity or similar project management platforms.
* Monitor business processes and identify opportunities for improved efficiency.
* Act as the central point of coordination across the business, ensuring tasks and projects remain on track.
* Escalate priority matters to the founders when required.
Customer Success & Support
* Support new client onboarding and setup processes.
* Assist customers with platform navigation and basic technical troubleshooting.
* Respond to customer enquiries professionally and efficiently.
* Ensure a positive customer experience throughout the client lifecycle.
* Coordinate follow-up communications and onboarding activities through Go High Level.
Marketing & Lead Generation
* Support outbound lead generation through email outreach and social media messaging.
* Create and schedule engaging social media content to support brand awareness and credibility.
* Assist with marketing campaigns using Go High Level.
* Monitor campaign performance and maintain accurate records of outreach activities.
* Help maintain consistency across marketing channels.
Project Coordination
* Track project progress and ensure deadlines are met.
* Maintain transparency across ongoing initiatives and client activities.
* Support implementation of new systems and processes as the business grows.
* Assist with documentation, process creation, and operational improvements.
Qualifications & ExperienceEssential
* Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role.
* Strong organisational and time management skills.
* Experience managing multiple priorities in a fast-paced environment.
* Excellent written and verbal English communication skills.
* High level of initiative and problem-solving ability.
* Comfortable working independently with minimal supervision.
* Strong attention to detail and process orientation.
* Experience using CRM systems, project management tools, or workflow platforms.
Desirable
* Experience with Go High Level or similar CRM/marketing automation platforms.
* Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools.
* Previous startup or small business experience.
* Experience with customer onboarding and software support.
* Social media content creation experience.
* Basic understanding of email marketing and lead generation activities.
Technical Requirements
* Reliable fibre internet connection.
* Reliable laptop or desktop computer.
* Dedicated home office environment suitable for professional remote work.
* Ability to work predominantly within UK business hours.
What Success Looks Like
* Founders are freed from day-to-day administrative and operational tasks.
* Customer enquiries and onboarding activities are managed efficiently.
* Marketing and outreach activities run consistently.
* Projects remain organised and on schedule.
* Clients receive a professional and responsive experience.
* Internal systems and processes continue to improve as the business scales.