Operations Assistant

Role:  Administrative Operations Assistant

Priority Location: South Africa and Latin America

Working Hours: 8am - 5pm (Mon - Fri) EST (40 hours per week)

Salary Range: $1,700 - $2,000 USD per month & commission TBD(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract:Independent Contractor

Type of job:Remote

About the Company:

The company is a leading U.S. youth sports organization focused on providing fun, safe, and convenient youth sports programs for families and communities.

This role will support one of the franchise groups led by the Area Developer, who operates eight franchises across Nashville, Orlando, and Denver.

As the organization has grown, administrative responsibilities across its markets have increased significantly. The existing team; particularly the Regional General Manager;is carrying a high volume of day-to-day operational work that limits the time available for higher-value strategic initiatives and improving the overall customer experience.

The organization is therefore looking for a dedicated Administrative Operations Assistant who can take ownership of recurring administrative processes, improve organization across the business, and become a reliable long-term member of the team.

About the Role:

The Administrative Operations Assistant will provide full-time administrative and operational support across the organization's eight franchises, with an initial focus on the Nashville and Denver markets.

This is a hands-on role for someone who enjoys creating order, documenting processes, following through on details, and ensuring recurring operational tasks are completed accurately and on time.

Key areas of responsibility will include managing parent email communications, documenting processes and systems, assisting with employee and coach onboarding, tracking background-check compliance, and implementing tasks and workflows within Connecteam.

While the position will initially be primarily administrative and back-office focused, there may be occasional communication with coaches or candidates as part of recruitment and onboarding.

The ideal candidate is proactive, career-minded, highly organized, and comfortable taking ownership rather than waiting for constant direction.

Key Responsibilities:

Administrative & Operational Support
* Provide day-to-day administrative support across eight franchise territories, prioritizing Nashville and Denver markets initially.
* Manage recurring administrative tasks, track action items, and maintain organized internal records and documentation.
* Relieve the Regional General Manager and team members of routine administrative workloads.
* Identify process improvements to streamline repetitive tasks and assist with evolving operational projects.
Email & Parent Communications
* Manage designated email inboxes, responding to routine parent inquiries professionally and promptly.
* Route complex or sensitive issues to the appropriate team members and track outstanding follow-ups.
* Ensure all written communications maintain a friendly, service-oriented tone.
Process & Systems Documentation
* Document existing operational workflows and draft clear, standardized operating procedures (SOPs).
* Organize and maintain internal documentation so procedures are easily accessible and regularly updated.
* Drive consistency across all franchise locations through clear, documented processes.
Onboarding & Compliance
* Facilitate administrative onboarding for new staff and coaches by collecting, tracking, and organizing paperwork.
* Manage background-check requirements and maintain accurate, up-to-date compliance records.
* Flag missing or expired credentials to ensure all personnel clear administrative requirements before starting work.
Task & Systems Management (Connecteam)
* Build, update, and track tasks and operational workflows within Connecteam.
* Maintain task visibility, update statuses, and follow up on outstanding action items to ensure team accountability.
Coach Recruitment Support
* Provide administrative assistance during coach hiring, including candidate tracking and occasional recruitment calls.
* Coordinate candidate documentation and transition selected hires smoothly into the onboarding pipeline.
Qualifications & Skills:

Required
* Previous experience in an Administrative Assistant, Operations Assistant, Virtual Assistant, Coordinator, or similar support role.
* Strong administrative and organizational capabilities.
* Excellent written and spoken English.
* Strong email communication and professional writing skills.
* Experience managing multiple recurring tasks, deadlines, and follow-ups.
* Comfortable documenting processes and creating clear step-by-step procedures.
* Strong attention to detail, particularly when handling compliance-related information.
* Comfortable learning and working within digital systems and task-management platforms.
* Able to work