🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R23 000 - R25 000 per month

Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.

Role overview

You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.

Key responsibilities
* Answer inbound live chats within the agreed response time
* Resolve common queries directly using the knowledge base
* Raise and track tickets for issues needing another team
* Keep accurate notes on every conversation
* Spot recurring problems and flag them to the team lead
* Maintain a friendly, human tone even at busy times
What you'll need
* One or more years in customer service, live chat, call centre or retail support
* Fast, accurate typing with clear written English
* Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
* Patience under volume and a calm approach to frustrated customers
* Reliable home internet and a quiet space for UK-hours work
Nice to have
* Exposure to e-commerce or subscription support
* Experience with multi-chat handling
* Familiarity with knowledge-base writing
What's on offer

A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.

Remote Recruitment connects South African talent with UK employers. We reply to every application.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 87 open positions on Hirezar. View all Remote Recruitment jobs →