Lead Manager/Virtual Assistant

Lead Manager / Virtual Assistant

About the Company

Our client is a growing real estate investment company specializing in purchasing homes directly from property owners. The company provides homeowners with a straightforward way to receive a no-obligation cash offer within 24 hours and operates across real estate wholesaling, property flipping, and long-term holdings.

The company uses a combination of technology, AI-powered outreach, and a dedicated acquisitions team to identify opportunities and provide homeowners with efficient solutions for selling their properties.

Role Overview

We are seeking a proactive and confident Lead Manager / Virtual Assistant to manage and qualify warm seller leads generated through the company's AI-powered outreach system.

The company's AI platform handles the initial stages of outreach through calls, texts, and emails. Once a prospective seller engages and demonstrates interest, the Lead Manager will take over the conversation, gather the necessary information, qualify the opportunity, and schedule appointments for the acquisitions team.

This isnot a passive administrative VA position. The ideal candidate is assertive, comfortable leading conversations, and capable of asking thoughtful follow-up questions to uncover a seller's motivation, situation, timeline, and property details.

Key Responsibilities

Lead Management & Qualification
* Manage warm seller leads generated through the company's AI-powered outreach system.
Manage warm seller leads generated through the company's AI-powered outreach system.
* Take over conversations after prospective sellers engage with initial AI outreach.
Take over conversations after prospective sellers engage with initial AI outreach.
* Handle warm transfers and communicate directly with homeowners.
Handle warm transfers and communicate directly with homeowners.
* Conduct structured qualification conversations to determine whether leads meet established acquisition criteria.
Conduct structured qualification conversations to determine whether leads meet established acquisition criteria.
* Gather detailed information regarding the property and seller's circumstances.
Gather detailed information regarding the property and seller's circumstances.
* Identify seller motivation, timeline, expectations, and potential obstacles.
Identify seller motivation, timeline, expectations, and potential obstacles.
* Ask thoughtful follow-up questions when information is incomplete or unclear.
Ask thoughtful follow-up questions when information is incomplete or unclear.
* Determine the appropriate next step for each opportunity.
Determine the appropriate next step for each opportunity.
* Maintain consistent communication with active leads throughout the qualification process.
Maintain consistent communication with active leads throughout the qualification process.

Seller Communication
* Communicate professionally and confidently with prospective property sellers.
Communicate professionally and confidently with prospective property sellers.
* Build rapport quickly and create a positive experience for homeowners.
Build rapport quickly and create a positive experience for homeowners.
* Lead conversations rather than simply responding to questions.
Lead conversations rather than simply responding to questions.
* Use an assertive but respectful communication style to uncover important information.
Use an assertive but respectful communication style to uncover important information.
* Listen carefully for underlying motivations and potential opportunities.
Listen carefully for underlying motivations and potential opportunities.
* Handle initial questions and objections professionally.
Handle initial questions and objections professionally.
* Adapt communication style based on each seller's situation.
Adapt communication style based on each seller's situation.
* Maintain excellent spoken and written English across phone, text, and email communication.
Maintain excellent spoken and written English across phone, text, and email communication.

Appointment Setting
* Schedule qualified seller appointments for the acquisitions team.
Schedule qualified seller appointments for the acquisitions team.
* Ensure acquisition representatives receive complete and accurate information before appointments.
Ensure acquisition representatives receive complete and accurate information before appointments.
* Confirm appointments and provide sellers with appropriate next-step information.
Confirm appointments and provide sellers with appropriate next-step information.
* Follow up with qualified leads who are not immediately ready to schedule.
Follow up with qualified leads who are not immediately ready to schedule.
* Help minimize missed opportunities through consistent and timely follow-up.
Help minimize missed opportunities through consistent and timely follow-up.
* Maintain accurate appointment information within the CRM.
Maintain accurate appointment information within th