IT Helpdesk Agent
Remote Recruitment
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
About Remote Recruitment
Remote Recruitment connects skilled South African professionals with UK-based employers. This is a 100% remote role supporting a UK company's staff and customers.
Role overview
We're hiring an IT Helpdesk Agent to be the first point of contact for technical issues. You'll troubleshoot problems, log tickets, and help users get back to work quickly. Working hours are 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
* Respond to first-line IT support requests by phone, email and chat
* Diagnose and resolve common hardware, software and account issues
* Log and track tickets through to resolution
* Escalate complex problems to the right team with clear notes
* Guide users through fixes in plain, friendly language
What you'll need
* Experience in IT support or a helpdesk role
* Familiarity with Windows, Microsoft 365 and common ticketing tools
* Clear spoken and written English
* A reliable laptop and stable internet connection
* Patience and good problem-solving skills
What's on offer
A salary of R16,000–R20,000 per month, fully remote work, UK business hours, and a helpful team. If you enjoy solving problems and supporting people, apply today.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Remote Recruitment
Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 121 open positions on Hirezar. View all Remote Recruitment jobs →