Inbound Lead Manager (Intake) (Remote)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R37,000 – R40,700 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Inbound Lead Manager (Remote)
Location:100% RemoteHours:Full-Time | Monday–Friday | 9:00 AM – 5:00 PM US Eastern Time (ET)
About Our Client
Our client is a leading provider of senior home transition services across the United States, helping older adults and their families navigate downsizing, relocation, and home transitions with compassion and expertise.
About the Role
Our client is seeking anInbound Lead Managerto be the first point of contact for families seeking support. You'll manage inbound inquiries, qualify leads, guide clients through the intake process, coordinate virtual assessments, and ensure a smooth handoff to the Relationship Management team.
This role is ideal for someone who combines strong sales skills with empathy, organization, and a passion for delivering exceptional customer experiences.
Key Responsibilities
* Respond promptly to inbound phone, web, and referral inquiries.
* Qualify leads by understanding client needs, timelines, and project scope.
* Guide families through the virtual assessment process using photos and videos.
* Schedule appointments and coordinate seamless handoffs to Relationship Managers.
* Execute structured follow-up via phone, email, and SMS to keep leads engaged.
* Maintain accurate CRM records and document all client interactions.
* Monitor leads throughout the sales process to ensure timely progression.
Requirements
* 3+ years of inside sales, customer success, or client-facing experience.
* Proven success achieving sales or conversion targets.
* Excellent verbal and written English communication skills.
* Strong empathy and relationship-building skills.
* Highly organized with excellent follow-up and time management.
* Experience using CRM systems (Zoho CRM preferred) and Microsoft 365.
* Comfortable working independently in a fully remote environment.
Nice to Have
* Experience in healthcare, senior services, eldercare, moving, relocation, or other service-based industries.
* Experience working with Zoho CRM.
* Experience managing consultative sales pipelines.
What We're Looking For
* Compassionate and customer-focused.
* Strong communicator with excellent listening skills.
* Persistent and resilient in follow-up.
* Detail-oriented and highly organized.
* Self-motivated with the ability to manage multiple priorities.
* Collaborative team player who thrives in a fast-paced environment.
Compensation
* Full-time Independent Contractor.
* Working hours aligned with US Eastern Time (9:00 AM – 5:00 PM ET).
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R37,000/month, this role is competitive with the average South African remote salary. The USD equivalent ($2,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →