Identity & Access Management (IAM) Service Desk Technician
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Identity & Access Management (IAM) Service Desk Technician
Employment Type:Full time, independent contractor
Work Model:Remote
Work Hours:US work hours (EDT)
Role Summary
We are seeking a highly analytical, security-mindedIdentity & Access Management (IAM) Service Desk Technicianto join our international IT Operations team. In this role, you will support employees across multiple operating companies, ensuring new hires receive timely access to core systems while maintaining strict security and compliance standards throughout the employee lifecycle.
This isnota traditional customer support or help desk position. You will work primarily behind the scenes, focusing exclusively on operational execution: provisioning accounts, auditing security groups, managing permissions, and resolving a high volume of onboarding, modification, and termination tickets across multiple business units with minimal supervision.
Technology Environment
You will regularly configure and manage access within:
* Microsoft 365 Administration & Exchange Online
Microsoft 365 Administration & Exchange Online
* Azure Active Directory / Entra ID
Azure Active Directory / Entra ID
* Multi-Tenant SaaS Administration Portals
Multi-Tenant SaaS Administration Portals
* Modern Service Desk / ITSM Ticketing Platforms
Modern Service Desk / ITSM Ticketing Platforms
* Automated User Provisioning and Access Governance Tools
Automated User Provisioning and Access Governance Tools
Key Responsibilities
User Lifecycle Provisioning & Compliance
* Onboarding & Access Setup:Process employee onboarding requests across Microsoft 365 and various SaaS platforms, creating user accounts and mapping appropriate security groups, licenses, and permissions.
Onboarding & Access Setup:Process employee onboarding requests across Microsoft 365 and various SaaS platforms, creating user accounts and mapping appropriate security groups, licenses, and permissions.
* Offboarding & Terminations:Execute complex employee offboarding and rapid termination requests, deactivating accounts instantly to preserve information security and maintain compliance.
Offboarding & Terminations:Execute complex employee offboarding and rapid termination requests, deactivating accounts instantly to preserve information security and maintain compliance.
* Queue Management:Manage the dedicated Identity & Access Management ticket queues efficiently, ensuring data accuracy and compliance with established enterprise provisioning SOPs.
Queue Management:Manage the dedicated Identity & Access Management ticket queues efficiently, ensuring data accuracy and compliance with established enterprise provisioning SOPs.
Operational Efficiency & Governance
* SLA Adherence:Partner closely with Service Desk leadership to ensure technical SLA targets are continuously met or exceeded.
SLA Adherence:Partner closely with Service Desk leadership to ensure technical SLA targets are continuously met or exceeded.
* Documentation:Log and document completed access workflows, maintaining accurate system-of-record updates.
Documentation:Log and document completed access workflows, maintaining accurate system-of-record updates.
* Process Optimization:Proactively identify opportunities to streamline or automate repetitive access processes, maintaining strict confidentiality regarding user credentials and corporate data.
Process Optimization:Proactively identify opportunities to streamline or automate repetitive access processes, maintaining strict confidentiality regarding user credentials and corporate data.
Required Skills & Qualifications
* Experience:2+ years of progressive experience within a Service Desk, IT Support, Help Desk, or dedicated IAM environment.
Experience:2+ years of progressive experience within a Service Desk, IT Support, Help Desk, or dedicated IAM environment.
* Core Systems Literacy:Hands-on experience administering Microsoft 365 environments, Exchange Online, and Active Directory / Entra ID frameworks.
Core Systems Literacy:Hands-on experience administering Microsoft 365 environments, Exchange Online, and Active Directory / Entra ID frameworks.
* Lifecycle Workflows:Proven track record handling high-volume provisioning and deprovisioning workflows within structured ITSM ticketing systems.
Lifecycle Workflows:Proven track record handling high-volume provisioning and deprovisioning workflows within structured ITSM ticketing systems.
* The "Behind-the-Scenes" Mindset:Exceptional attention to detail, strong organizational habits, and the ability to follow documented processes while exercising independent technical judgment.
The "Behind-the-Scenes" Mindset:Exceptional attention to detail, strong organizational habits, and the ability to follow documented processes while exercising independent technical judgment.
* Communication:Highly articulate written and verbal English communication skills.
Communication:Highly articulate written and verbal English communication skills.
* Infrastructure:A reli
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →