🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Remote Recruitment is hiring aHelpdesk Coordinatorfor our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities
* Triage, prioritise and assign incoming IT support tickets efficiently
* Provide fast and effective first-line technical support via phone, email and chat
* Escalate complex technical issues to second and third-line support engineers
* Maintain helpdesk SLAs and produce regular performance and trend reports
* Update the internal knowledge base with common issues, solutions and workarounds
* Onboard new users and coordinate device setup and system access provisioning
Requirements
* 2+ years of IT helpdesk, service desk or technical support experience
* Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow
* Strong customer service and communication skills with excellent English
* Basic knowledge of Windows, Microsoft 365 and common business applications
* Able to work calmly and effectively in a fast-paced remote support environment
What We Offer
* R27,000/month
* 100% remote, UK business hours
* Career growth and professional development
* Exposure to leading UK businesses and practices
Remote Recruitment – connecting top South African talent with UK employers. Apply today.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 121 open positions on Hirezar. View all Remote Recruitment jobs →