🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R22,200 – R27,750 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Position: Guest Services Coordinator

Work Hours (Client): Thursday to Monday - 9:00am - 6:00pm EST;Tuesday & Wednesday - off

Holidays: 5 days annual PTO

Pay Range: $1200 - $1500 USD/month(varies based on skill set and experience level)

Location of Search: South Africa, Philippines, Latin America, or Any Region

Work Location: REMOTE

Company/Client Overview:The company is a premium vacation rental and property management company in Florida. The company was recently rated as one of the Top 10 Vacation Rental Companies in the United States.Duties and Responsibilities:We’re looking for a highly organized and service-driven Guest Services Coordinator to support our guest relations team. This role is essential to maintaining the high standards of communication and responsiveness our guests expect.

As the first point of contact for many guests, you’ll manage the mainline and support local Guest Service Managers on their days off. You’ll respond to guest inquiries across phone, email, and SMS, ensuring timely and effective solutions are provided in a warm, professional manner.

This position is ideal for someone with a hospitality mindset who thrives in dynamic environments and enjoys solving problems with empathy and precision.
* Primary Contact Point: Manage inbound communication via phone, email, and text from guests; provide accurate and helpful responses in a timely manner.
* Weekend & Holiday Coverage: Step in for on-site Guest Services Managers during their days off, ensuring guests continue to receive uninterrupted, high-quality service.
* Problem Resolution: Triage and coordinate action items—ranging from maintenance issues to check-in support—by collaborating with internal teams and local vendors and utilizing internal software systems including Streamline & Breezeway.
* Communication: Keep guests informed throughout the resolution process and follow up to ensure satisfaction.
* Documentation: Accurately log guest interactions, issues, and resolutions in our internal systems for consistency and tracking.
Minimum Requirements:

Language requirement:Excellent English Communication Skills (neutral accent)

Education:Bachelor's Degree (ideally)

Experience:2+ years of related experience

Industry:Hospitality
* 2+ years in customer service, hospitality, or guest relations
* Experience in vacation rentals, property management, or the hotel industry is required
* Experience with Streamline PMS, Breezeway, and OTA’s (Airbnb, VRBO) is advantageous
* Exceptional verbal and written English communication
* Calm and composed under pressure; able to multitask and prioritize in fast-paced environments
* Problem-solving mindset with a focus on guest satisfaction
* Technologically savvy—comfortable using customer service platforms, property management systems, and team communication tools

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

At R22,200/month, this role is on par with the average South African remote salary. The USD equivalent ($1,200/mo) benefits from the favourable exchange rate.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →