Fiber Broadband Operations Advisor (Future COO)

Fiber Broadband Operations Advisor (Future COO)

Position Overview

We are seeking a highly experienced Fiber Broadband Operations Advisor to support a strategic business initiative involving the potential transition of operational functions from the United States to South Africa for a growing fiber broadband provider serving approximately 50,000 subscribers.

This role will initially serve in an advisory capacity, helping evaluate the feasibility, operational structure, cost models, and implementation strategy for establishing a South Africa-based operations team. If the project proceeds successfully, the advisor may have the opportunity to transition into a leadership role responsible for building and managing the operational team.

The ideal candidate is a current or former COO, CEO, General Manager, or Senior Operations Executive with significant experience in a profitable cable or fiber broadband organization.

Key Responsibilities
* Assess and evaluate the operational structure of a fiber broadband business.
* Develop recommendations for transitioning operational functions from the United States to South Africa.
* Build cost models and staffing plans for offshore operations.
* Analyze workforce requirements across:Customer ServiceTechnical SupportSalesMarketingNetwork OperationsFinance and AccountingBack Office Administration
* Customer Service
* Technical Support
* Sales
* Marketing
* Network Operations
* Finance and Accounting
* Back Office Administration
* Conduct operational due diligence and identify risks associated with the transition.
* Advise executive leadership on organizational design, staffing strategies, and operational best practices.
* Develop implementation roadmaps and scalability plans.
* Assist with vendor evaluation and potential outsourcing partnerships where appropriate.
* Provide strategic recommendations to improve operational efficiency and profitability.
* Support the client throughout the bidding and due diligence process.
* Potentially lead the establishment and management of the South African operation if the bid is successful.

Required Qualifications
* Former or current COO, CEO, President, General Manager, or Senior Operations Executive within the telecommunications industry.
* Direct experience operating a cable broadband or fiber broadband company.
* Experience managing organizations with at least 25,000 subscribers (50,000+ preferred).
* Proven track record of managing profitable broadband operations.
* Deep understanding of:Fiber broadband operationsCustomer service organizationsNetwork operationsTechnical support structuresSales and marketing operationsFinancial and operational planning
* Fiber broadband operations
* Customer service organizations
* Network operations
* Technical support structures
* Sales and marketing operations
* Financial and operational planning
* Experience building, scaling, or optimizing operational teams.
* Strong financial modeling and operational analysis skills.
* Ability to advise executive stakeholders and present strategic recommendations.

Preferred Qualifications
* Experience establishing offshore or international operational teams.
* Experience outsourcing or transitioning business functions internationally.
* Familiarity with South African labor markets, BPO environments, or telecom operations.
* Previous consulting or advisory experience.

Engagement Details
* Initial engagement will be on a consulting/advisory basis.
* Candidates may maintain their current full-time employment while serving in this advisory capacity.
* Expected advisory period: approximately 60–90 days during the bid and due diligence process.
* Opportunity to transition into a long-term executive leadership position if the project proceeds successfully.

Ideal Candidate Profile

This opportunity is best suited for a seasoned broadband executive who has successfully managed the operational and financial performance of a fiber or cable broadband provider and can provide strategic guidance on building a scalable, cost-effective South African operation while maintaining service quality and profitability.