Facility Manager (Property Manager)

Remote Facility ManagerLocation: RemoteEmployment Type: Full-Time

About the Role

We are seeking a Remote Facility Manager (Property Manager) to support self-storage facilities. This role is ideal for someone who excels in customer service, sales, and organization, and is comfortable managing tenant interactions and facility operations.

You will act as the primary point of contact for customers—handling calls, leads, move-ins, payments, and follow-ups—while working closely with maintenance teams and regional management.

Key Responsibilities

Customer Service & Sales (Primary Focus)
* Answer inbound calls, emails, texts, and online inquiries
Answer inbound calls, emails, texts, and online inquiries
* Respond promptly to leads and reservations
Respond promptly to leads and reservations
* Conduct virtual sales conversations and convert leads into move-ins
Conduct virtual sales conversations and convert leads into move-ins
* Follow up with prospects who haven’t completed move-ins
Follow up with prospects who haven’t completed move-ins
* Assist tenants with questions, billing, and account updates
Assist tenants with questions, billing, and account updates
* Provide clear, professional communication to resolve customer issues
Provide clear, professional communication to resolve customer issues
* Encourage positive reviews and maintain high customer satisfaction
Encourage positive reviews and maintain high customer satisfaction

Leasing & Administrative Tasks
* Process move-ins, move-outs, and transfers
Process move-ins, move-outs, and transfers
* Maintain accurate tenant records in the property management system
Maintain accurate tenant records in the property management system
* Coordinate lease documents and customer onboarding
Coordinate lease documents and customer onboarding
* Ensure proper documentation for discounts, ACH enrollment, and fee changes
Ensure proper documentation for discounts, ACH enrollment, and fee changes

Facility Coordination
* Coordinate with on-site managers and maintenance teams
Coordinate with on-site managers and maintenance teams
* Create and track maintenance requests as reported by tenants or staff
Create and track maintenance requests as reported by tenants or staff
* Support auctions, delinquency workflows, and compliance tasks as needed
Support auctions, delinquency workflows, and compliance tasks as needed

Delinquency & Collections Support
* Make courtesy calls and send follow-ups for delinquent accounts
Make courtesy calls and send follow-ups for delinquent accounts
* Clearly explain balances, payment options, and next steps
Clearly explain balances, payment options, and next steps
* Follow established delinquency SOPs and escalate when necessary
Follow established delinquency SOPs and escalate when necessary

What We’re Looking For

Required
* Strong verbal and written communication skills
Strong verbal and written communication skills
* Comfortable with sales conversations and closing
Comfortable with sales conversations and closing
* Organized, reliable, and detail-oriented
Organized, reliable, and detail-oriented
* Tech-savvy (email, CRM/PMS, task management tools)
Tech-savvy (email, CRM/PMS, task management tools)
* Able to work independently and follow systems/processes
Able to work independently and follow systems/processes

Strongly Preferred
* Experience in customer service
Experience in customer service
* Sales, call center, or hospitality background
Sales, call center, or hospitality background

What Success Looks Like
* Leads are contacted quickly and consistently, with prompt follow-up
Leads are contacted quickly and consistently, with prompt follow-up
* A high conversion rate from inquiries to move-ins
A high conversion rate from inquiries to move-ins
* Positive, professional customer experiences that lead to strong reviews and repeat referrals
Positive, professional customer experiences that lead to strong reviews and repeat referrals
* Minimal customer complaints or escalations, with issues resolved efficiently
Minimal customer complaints or escalations, with issues resolved efficiently
* Accurate documentation and clean, well-maintained tenant accounts
Accurate documentation and clean, well-maintained tenant accounts
* Smooth coordination with on-site staff, maintenance, and management
Smooth coordination with on-site staff, maintenance, and management

Compensation

Potential performance bonuses tied to:
* Move-ins
Move-ins
* Occupancy
Occupancy
* Reviews
Reviews

Schedule & Time Off

Potential schedule (subject to change):
* Tuesday–Friday: 9:00 a.m. – 5:30 p.m. CT
Tuesday–Friday: 9:00 a.m. – 5:30 p.m. CT
* Saturday: 9:00 a.m. – 4:00 p.m. CT
Saturday: 9:00 a.m. – 4:00 p.m. CT
* 7 days of paid time off (PTO)
7 days of paid time off (PTO)
* Paid U.S. holidays
Paid U.S. holidays

Why This Role
* Growing, locally owned company (not corporate)
Growing, locally owned company (not corporate)
* Clear SOPs and structured workflows
Clear SOPs and stru