Executive Operations Manager (Founder Support & Business Operations)

Executive Operations Manager

Location:Remote (South Africa, LATAM, or Philippines)

Compensation:USD $2,300-$4,200 per month (depending on experience and location)

Industry:Executive Coaching / Leadership Advisory

Schedule:Full-time | Monday-Friday | Significant overlap with U.S. business hours required

About the Company

Our client is a boutique executive coaching and leadership advisory firm founded by experienced executive coaches who work with founders, CEOs, and executive teams navigating significant business and leadership transitions.

The company combines executive coaching with practical leadership advisory, helping high-performing leaders make better decisions, strengthen their leadership, and navigate periods of growth and change.

As the business continues to grow, they are seeking an experienced Executive Operations Manager to strengthen internal operations, improve systems, coordinate priorities, and provide high-level operational support to the founding team.

Role Overview

We are seeking a highly organized and proactiveExecutive Operations Managerto serve as an operational extension of the company's three founders.

This role combines executive support, business operations, client coordination, and project management. You'll help keep priorities organized, improve internal systems, coordinate cross-functional initiatives, and ensure important commitments move forward without requiring constant follow-up.

The ideal candidate is comfortable operating in an environment where priorities can shift quickly and processes may still be evolving. You should enjoy creating structure, solving operational problems, and identifying ways to make the business more efficient.

This is a high-ownership role for someone who can operate independently, exercise sound judgment, and proactively identify what needs to happen next.

Key Responsibilities

Executive Operations
* Manage priorities, schedules, and operational projects across the three founders.
* Own calendar management and related planning and coordination.
* Track important commitments, deadlines, and follow-up actions.
* Prepare meeting agendas, documentation, and follow-up materials.
* Anticipate executive needs and proactively address upcoming requirements.
* Coordinate information and priorities across the founding team.

Business Operations
* Improve, document, and standardize internal business processes.
* Build and maintain operational systems that support business growth.
* Develop and maintain SOPs, documentation, and internal knowledge resources.
* Coordinate cross-functional projects and initiatives.
* Track deliverables and ensure priorities remain on schedule.
* Support business planning and execution.
* Identify opportunities to improve efficiency through better systems, tools, and workflows.

Client Operations
* Coordinate client onboarding and related administrative processes.
* Support a consistent and professional client experience.
* Track coaching engagements, deliverables, and key milestones.
* Coordinate communication between clients, practitioners, and the founding team.
* Maintain accurate CRM records and client information.
* Coordinate contracts, documentation, and other client-related materials.

Project Management
* Own internal operational projects from planning through completion.
* Coordinate project timelines, milestones, and deliverables.
* Ensure initiatives continue moving forward without constant oversight.
* Coordinate external vendors and service providers as needed.
* Identify potential delays or bottlenecks and proactively address them.
* Maintain visibility across multiple initiatives and ensure commitments are followed through.

Operational Excellence
* Identify recurring operational challenges and recommend sustainable solutions.
* Evaluate and recommend tools, automations, and workflows that improve efficiency.
* Reduce administrative burden across the founding team.
* Develop reporting dashboards and tracking systems where they provide meaningful value.
* Continuously look for ways to improve the company's operational effectiveness.

Required Hard Skills
* 5+ years of experience supporting founders, executives, leadership teams, or business operations.
* Experience in one or more of the following:Executive OperationsBusiness OperationsOperations ManagementChief of StaffProject ManagementSenior Executive Assistance
* Executive Operations
* Business Operations
* Operations Management
* Chief of Staff
* Project Management
* Senior Executive Assistance
* Strong project management and organizational skills.
* Proven experience improving and documenting business processes.
* Strong ability to manage multiple projects, priorities, and deadlines simultaneously.
* Highly proficient with Google Workspace.
* Experience with Notion preferred.
* Comfortable using AI tools such as ChatGPT, Claude, or similar platforms.
* Strong understanding of business operations and workflow management.
* Excellent writt