Executive Assistant/Client Services Manager

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Role:  Executive Assistant / Client Services ManagerPriority Location: South AfricaWorking Hours: 9AM - 5PM (Mon - Fri) ESTSalary Range: $4,000 - $4,500 USD per month(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)Type of contract:Independent ContractorType of job:Remote

About the Role:We are looking for an Executive Assistant + / Client Services Manager as we scale our operations: you’ll own the day-to-day “blocking and tackling” and serve as the primary point of contact on all live cases. This includes managing case logistics, scheduling, generating/sending invoices, communicating with law firms and physicians, and more.This role is ideal for someone who is extremely detail-oriented, an excellent project manager (you’ll often have 40+ active cases at different stages across 20+ clients), comfortable working quickly across multiple software tools, energized by solving problems, and able to exercise sharp judgment throughout.

This is a full-time role with significant room for growth and expanded responsibility as the business scales.

Key Responsibilities:
* Project manage our cases from intake through completion:Coordinate operational workflowsSchedule necessary meetings and exams across casesServe as a point of contact between attorneys, physicians, and internal team (and effectively communicating across these stakeholders)Track incoming requests and maintain accurate case status updates in internal systemsManage medical records and other materials needed for physician review
* Coordinate operational workflows
* Schedule necessary meetings and exams across cases
* Serve as a point of contact between attorneys, physicians, and internal team (and effectively communicating across these stakeholders)
* Track incoming requests and maintain accurate case status updates in internal systems
* Manage medical records and other materials needed for physician review
* Solve problems: new ones arise everyday
* Make great stuff happen: proactively find ways to add value and propel our business forward
Our Core Values:
* We make it easy.We do the hard things to make life easy for our stakeholders.
* We are drivers, not passengers.We make things happen, display a strong sense of ownership, and have high standards for ourselves and others.
* We do the right thing.We behave ethically, have compassion, and act as a deeply respected, trustworthy, and human partner to all - especially when it’s hard.
* We roll with the punches.We embrace difficult challenges, respond positively to setbacks, and always keep moving forward.
Qualifications:
* We are looking for someone who is:Highly organized and detail-orientedAble to work efficiently and handle multiple tasks simultaneouslyComfortable working with modern SaaS tools and online systemsSolution-oriented and able to figure things out independentlyHighly professional and competent in written and verbal communication with native or near-native proficiency in English
* Highly organized and detail-oriented
* Able to work efficiently and handle multiple tasks simultaneously
* Comfortable working with modern SaaS tools and online systems
* Solution-oriented and able to figure things out independently
* Highly professional and competent in written and verbal communication with native or near-native proficiency in English
Bonus experience (not required):
* Legal assistant or paralegal experience
* Medical office coordination or records management
* Experience working with law firms, medical practices, insurance companies, third-party administrators or expert witness services