EA/Customer Support
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Client Intake Coordinator – Roofing / Home Services
Full-Time | RemoteSchedule:Tuesday to Saturday, 12:00 PM to 8:30 PM Pacific Time (Canada)Hours:40+ hours per weekCompensation:$900 - $1.300 USD based on experience and qualifications, with potential performance bonuses
About the Company
We are a growing Canadian roofing company based in British Columbia, Canada, helping homeowners with:
* Roof inspections
* Roof repairs
* Roof replacements
* Roof rejuvenation services
The company is built on exceptional customer service, honest advice, professionalism, and a smooth customer experience from the first phone call through project completion.
We are looking for a reliable, organized, and customer-focusedClient Intake Coordinatorto join the team long term. This is not a temporary position. We are looking for someone who wants to grow with the company and become a trusted part of the team.
About the Role
The Client Intake Coordinator will be the first point of contact for many customers and leads. This person will be responsible for answering calls, responding to inquiries, booking appointments, following up with leads, updating the CRM, and making sure no customer or opportunity is left without a response.
This role is ideal for someone who is:
* Highly organized
* Detail-oriented
* Professional on the phone
* Customer-focused
* Comfortable managing multiple customer conversations at the same time
* Able to work independently and take ownership of follow-ups
The right candidate will help create a positive first impression, support the sales and production teams, and keep customer information accurate and organized.
Key Responsibilities
* Answer inbound phone calls professionally and confidently.
* Respond to customer text messages and emails in a timely manner.
* Book roof inspections, service calls, and appointments.
* Follow up with missed calls, new leads, and pending customer inquiries.
* Enter, update, and maintain accurate customer information in the CRM.
* Move jobs and leads through the appropriate workflow stages.
* Confirm upcoming appointments with customers.
* Maintain detailed notes and records for each customer interaction.
* Assist with customer service inquiries and provide clear, helpful communication.
* Support the sales and production teams with scheduling, updates, and customer coordination.
* Ensure no lead is forgotten or left without a response.
* Help maintain an organized and efficient customer intake process.
Required Qualifications
* Excellent written and spoken English.
* Neutral, clear, and professional phone voice.
* Strong customer service skills.
* Stable high-speed internet connection.
* Quiet work environment.
* Reliable computer and headset.
* Strong attention to detail.
* Ability to multitask and stay organized.
* Comfortable learning new software and systems.
* Ability to work independently and take ownership of responsibilities.
* Reliable, punctual, and consistent.
Preferred Qualifications
Experience with any of the following is considered a plus:
* CRM software
* Call center support
* Appointment scheduling
* Customer service
* Sales support
* Roofing, construction, home services, trades, or similar industries
* GoHighLevel
* HubSpot
* Jobber
* ServiceTitan
* Roofer CRM or similar platforms
What Success Looks Like
The successful candidate will:
* Answer calls professionally, confidently, and with a customer-first mindset.
* Respond quickly to new leads and missed calls.
* Maintain accurate and organized CRM records.
* Create a positive and professional customer experience.
* Help the team stay organized and informed.
* Take ownership of follow-ups and daily responsibilities.
* Keep appointments and customer information updated.
* Look for ways to improve processes and communication.
* Support company growth by helping convert leads into booked appointments.
Compensation & Benefits
* Competitive compensation based on experience and qualifications.
* Performance bonuses may be available based on:Lead response timesAppointment booking ratesCRM accuracyOverall performance
* Lead response times
* Appointment booking rates
* CRM accuracy
* Overall performance
* Full-time remote position.
* Long-term opportunity with a growing Canadian company.
* Opportunity to grow with a team that values integrity, professionalism, and customer care.
Application Instructions
To be considered, applicants must include:
* A short introduction about themselves.
* An updated resume.
* A screenshot of their internet speed test.
Bonus:Applicants are encouraged to share an example of a time they successfully handled an upset customer.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →