Driver Support Representative
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R14,800 – R20,350 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
LOOKING FOR STELLAR TOP CANDIDATESPosition:Driver Support RepresentativeWorking Hours:Full-Time│Mon - Friday 7:00am - 3:00pm │12:00pm - 8:00pm CST (flexible)Search Location:Philippines (Primary), South Africa, and Latin AmericaSalary:800 -1100 USD per month:The Final Salary Offer depends on the client’s decision, interview results,and experience
About the Client:
Our client is a fast-growing experiential marketing and mobile advertising company that creates customized vehicle-based marketing campaigns and brand activations across the United States. Their team specializes in bringing creative concepts to life through mobile tours, branded vehicles, and nationwide promotional experiences.
As the organization continues to expand, they are seeking a Driver Support Representative to serve as a key point of contact for drivers and tour managers operating in the field.
About the Role:
The Driver Support Representative is responsible for providing exceptional support to drivers and tour managers while they are on the road. This role serves as the first line of assistance for mechanical concerns, technical troubleshooting, maintenance scheduling, and operational support.
The ideal candidate is highly organized, customer-focused, and able to remain calm under pressure. They should enjoy problem-solving, communicating with people, and coordinating solutions in a fast-paced environment.
Role Responsibilities:
Driver Administration & Deployment Support
* Manage onboarding and administrative setup for new and returning drivers, including enrollment in company systems such as Ramp (company credit card platform), Navan (travel and hotel booking platform), and Simply Works (timekeeping and payroll system)
* Coordinate driver deployment logistics and ensure all required accounts, access, and documentation are completed prior to assignments
* Process hotel authorization waivers and assist with hotel check-in issues when drivers do not have access to a physical company card
* Conduct front-end driver outreach, scheduling calls, and deployment confirmations
* Serve as a primary point of contact for drivers before, during, and after deployments
Driver & Tour Support
* Respond to incoming calls from drivers and tour managers operating nationwide
* Provide support for mechanical, technical, operational, and deployment-related issues that arise in the field
* Troubleshoot problems and identify appropriate solutions or next steps
* Schedule maintenance appointments and coordinate service needs
* Serve as a reliable point of contact for drivers requiring assistance throughout their assignments
Travel & Logistics Coordination
* Manage hotel bookings and travel arrangements for driver deployments using Navan
* Coordinate travel logistics and ensure drivers have all necessary travel information and accommodations
* Resolve travel-related issues and make adjustments as needed during active deployments
* Work closely with vendors, hotels, and internal stakeholders to ensure smooth execution of field operations
Expense Management & Compliance
* Review and reconcile driver expenses through Ramp
* Ensure expenses align with approved company spending categories and expense protocols
* Follow up on missing receipts, discrepancies, or policy exceptions
* Maintain accurate expense records and support financial reporting requirements
Customer Service & Communication
* Deliver excellent customer service with a professional and positive attitude
* Communicate clearly and effectively with drivers, tour managers, vendors, hotels, and internal teams
* Maintain strong relationships through responsive and solution-oriented support
* Escalate complex issues to management when appropriate
Training & Operational Support
* Train tour managers on proper equipment operation and care procedures
* Provide guidance on troubleshooting common issues while on the road
* Ensure users understand operational best practices and safety protocols
* Support ongoing training initiatives and knowledge sharing
Documentation, Reporting & Metrics
* Document all driver inquiries, issues, resolutions, deployments, and maintenance activities
* Maintain accurate records within internal systems and databases
* Track issue resolution timelines and follow through to completion
* Prepare post-tour recap documentation and operational summaries
* Compile and maintain deployment metrics, performance reports, and operational insights
Process Improvement
* Identify opportunities to improve support workflows, deployment processes, and driver experience
* Recommend process enhancements that increase efficiency and service quality
* Contribute ideas to improve communication, travel coordination, expense management, and operational effectiveness
Requirements:
* Has at least 2–5 years of experience in customer service, operations support, dispatching, logistics coordination, travel coordination, administrative support, or a related role
* Proficiency with Microsoft Office Suite and clou
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R14,800/month, this role is on par with the average South African remote salary. The USD equivalent ($800/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →