Driver Support Representative 2 with Lime
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R14,800 – R20,350 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Driver Support Representative
About the Company
Our client is a fast-growing experiential marketing and mobile advertising company that creates customized vehicle-based marketing campaigns and brand activations across the United States. Their team specializes in bringing creative concepts to life through mobile tours, branded vehicles, and nationwide promotional experiences.
As the organization continues to expand, they are seeking aDriver Support Representativeto serve as a key point of contact for drivers and tour managers operating in the field.
Role Overview
The Driver Support Representative is responsible for providing exceptional support to drivers and tour managers while they are on the road. This role serves as the first line of assistance for mechanical concerns, technical troubleshooting, maintenance scheduling, and operational support.
The ideal candidate is highly organized, customer-focused, and able to remain calm under pressure. They should enjoy problem-solving, communicating with people, and coordinating solutions in a fast-paced environment.
Key Responsibilities
Driver & Tour Support
* Respond to incoming calls from drivers and tour managers operating nationwide
Respond to incoming calls from drivers and tour managers operating nationwide
* Provide support for mechanical, technical, and operational issues that arise in the field
Provide support for mechanical, technical, and operational issues that arise in the field
* Troubleshoot problems and identify appropriate solutions or next steps
Troubleshoot problems and identify appropriate solutions or next steps
* Schedule maintenance appointments and coordinate service needs
Schedule maintenance appointments and coordinate service needs
* Serve as a reliable point of contact for drivers requiring assistance
Serve as a reliable point of contact for drivers requiring assistance
Customer Service & Communication
* Deliver excellent customer service with a professional and positive attitude
Deliver excellent customer service with a professional and positive attitude
* Communicate clearly and effectively with drivers, tour managers, vendors, and internal teams
Communicate clearly and effectively with drivers, tour managers, vendors, and internal teams
* Maintain strong relationships through responsive and solution-oriented support
Maintain strong relationships through responsive and solution-oriented support
* Escalate complex issues to management when appropriate
Escalate complex issues to management when appropriate
Training & Operational Support
* Train tour managers on proper equipment operation and care procedures
Train tour managers on proper equipment operation and care procedures
* Provide guidance on troubleshooting common issues while on the road
Provide guidance on troubleshooting common issues while on the road
* Ensure users understand operational best practices and safety protocols
Ensure users understand operational best practices and safety protocols
* Support ongoing training initiatives and knowledge sharing
Support ongoing training initiatives and knowledge sharing
Documentation & Tracking
* Document all driver inquiries, issues, resolutions, and maintenance activities
Document all driver inquiries, issues, resolutions, and maintenance activities
* Maintain accurate records within internal systems and databases
Maintain accurate records within internal systems and databases
* Track issue resolution timelines and follow through to completion
Track issue resolution timelines and follow through to completion
* Assist with reporting and operational documentation as needed
Assist with reporting and operational documentation as needed
Process Improvement
* Identify opportunities to improve support workflows and driver experience
Identify opportunities to improve support workflows and driver experience
* Recommend process enhancements that increase efficiency and service quality
Recommend process enhancements that increase efficiency and service quality
* Contribute ideas to improve communication and operational effectiveness
Contribute ideas to improve communication and operational effectiveness
Required Qualifications
* 2–5 years of experience in customer service, technical support, dispatching, operations support, or a related role
2–5 years of experience in customer service, technical support, dispatching, operations support, or a related role
* Excellent verbal and written English communication skills
Excellent verbal and written English communication skills
* Strong problem-solving abilities and ability to think quickly under pressure
Strong problem-solving abilities and ability to think quickly under pressure
* Exceptional organizational and multitasking skills
Exceptional organizational and multitasking skills
* Ability to prioritize competing requests in a fast-paced environment
Ability to prioritize competing requests in a fast-paced environment
* Strong attention to detail and follow-through
Strong atten
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R14,800/month, this role is on par with the average South African remote salary. The USD equivalent ($800/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →