Dispatcher &

Dispatch & Customer Support Coordinator

Location: Remote (Global)Type: Independent ContractorCompensation: ~$1,500/month (base) + performance bonus opportunitySchedule: Full-time, aligned with America/Chicago (Central Time) business hours

About the Role

We’re a growing dumpster rental business looking for a key player to help run daily operations. This role is the “control tower” of the company — you will be the person who keeps jobs scheduled, routes organized, customers updated, and drivers moving efficiently.

You’ll handle dispatching + routing as the core responsibility, while also supporting customer communication and ensuring all job details are accurately logged in our systems. The right person is organized, calm under pressure, great at communication, and thrives in fast-moving operations where plans change and details matter.

What Success Looks Like
* Routes are efficient and clearly communicated to drivers
Routes are efficient and clearly communicated to drivers
* Customers get proactive updates and accurate ETAs
Customers get proactive updates and accurate ETAs
* No deliveries/pickups fall through the cracks
No deliveries/pickups fall through the cracks
* Job details, payments, notes, and records are accurate and complete
Job details, payments, notes, and records are accurate and complete
* You can manage the schedule confidently even when things change mid-day
You can manage the schedule confidently even when things change mid-day

Key Responsibilities

Dispatching & Routing (Primary)
* Build and update daily routes for deliveries, pickups, swaps, and relocations
Build and update daily routes for deliveries, pickups, swaps, and relocations
* Dispatch drivers with clear job details (address, dumpster size, placement notes, customer contact, time windows, special instructions)
Dispatch drivers with clear job details (address, dumpster size, placement notes, customer contact, time windows, special instructions)
* Adjust routes in real time for delays, cancellations, access issues, and urgent same-day requests
Adjust routes in real time for delays, cancellations, access issues, and urgent same-day requests
* Track job statuses and confirm completion throughout the day
Track job statuses and confirm completion throughout the day
* Maintain visibility on dumpster availability and scheduling capacity
Maintain visibility on dumpster availability and scheduling capacity

Customer Service & Communication
* Provide post-sale support (status updates, ETAs, reschedules, issue resolution)
Provide post-sale support (status updates, ETAs, reschedules, issue resolution)
* Communicate clearly and professionally by phone, text, and email
Communicate clearly and professionally by phone, text, and email
* Set expectations with customers (delivery windows, placement rules, service limitations)
Set expectations with customers (delivery windows, placement rules, service limitations)
* Escalate issues when needed — but maintain ownership until resolved
Escalate issues when needed — but maintain ownership until resolved
* Serve as backup support for other customer-facing team members when required
Serve as backup support for other customer-facing team members when required

Administrative & Data Management
* Enter and maintain accurate job details in CRM/tracking tools
Enter and maintain accurate job details in CRM/tracking tools
* Verify and “backtrack” information entered by others for accuracy and completeness
Verify and “backtrack” information entered by others for accuracy and completeness
* Ensure all orders have required documentation, notes, and updates logged properly
Ensure all orders have required documentation, notes, and updates logged properly
* Maintain clean internal records so nothing is missed and everything is accountable
Maintain clean internal records so nothing is missed and everything is accountable

Cross-Functional Operational Support
* Float between dispatch, customer support, and admin needs as required
Float between dispatch, customer support, and admin needs as required
* Help maintain organization, documentation, and reporting standards
Help maintain organization, documentation, and reporting standards
* Support building structure and repeatable processes as the business scales
Support building structure and repeatable processes as the business scales

Required Qualifications
* 2+ years experience in dispatching, scheduling, customer service, and/or administrative support
2+ years experience in dispatching, scheduling, customer service, and/or administrative support
* Strong attention to detail (you catch mistakes before they become problems)
Strong attention to detail (you catch mistakes before they become problems)
* Excellent written and verbal communication skills
Excellent written and verbal communication skills
* Confident working in CRMs, spreadsheets, and internal tracking systems
Confident working in CRMs, spreadsheets, and internal tracking systems
* Highly organized a