🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Remote Recruitment is hiring a Customer Support Specialist to join a growing UK employer, working fully remotely from South Africa. This is a 100% remote role supporting UK-based customers, so you'll be part of a friendly team that genuinely cares about doing right by the people it serves.

Role overview

You'll be the first point of contact for customers who need help, handling questions across email, live chat and phone. Your job is to make every interaction feel easy and to leave customers glad they got in touch.

Key responsibilities
* Respond to customer queries by email, live chat and phone in a warm, clear way
* Troubleshoot problems and follow them through to a proper resolution
* Keep accurate notes and update records in the CRM
* Flag recurring issues and share ideas to improve the customer experience
* Work closely with other teams to get customers the answers they need
What you'll need
* Experience in a customer service or support role
* Excellent written and spoken English
* Familiarity with help desk or CRM tools
* A calm, patient approach to problem solving
* A reliable internet connection and a quiet space to work
What's on offer

Salary of R16,000 to R22,000 per month, depending on experience. Working hours are 09:00 to 17:00 UK time (11:00 to 19:00 SAST), Monday to Friday. You'll get real training, a supportive team, and the stability of working with an established UK employer from the comfort of home.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 121 open positions on Hirezar. View all Remote Recruitment jobs →