Customer Success Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R37,000 – R55,500 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Position: Customer Success Manager
Working Schedule: 8AM - 5PM EST
Salary Range:Market Related
The OpportunityWe are seeking a highly motivated and results-drivenCustomer Success Manager (CSM)to join our team. You will play a crucial role in ensuring the success and satisfaction of our customers, focusing both on their initial onboarding experience and ongoing retention, including account renewals.Your primary focus will be engaging with customers within their first 60 days, guiding them through onboarding, addressing challenges, and helping them achieve success using our platform.The ideal candidate has a background in sales and thrives on creating long-term partnerships with customers. You'll act as a coach, consultant, and advocate—driving adoption and ensuring customer value is achieved.What You’ll Do1. Outreach & Engagement
* Achieve a daily target of30+ outbound dialsto connect with customers.
* Maintain regular contact with customers via phone, email, and other channels.
* UseSalesforce Sales Engagementto track interactions and progress.
* Touch at least65 accounts per week(approx. 15 per day).
2. Customer Onboarding
* Proactively connect with new customers within their first day.
* Guide them through each onboarding benchmark, including the 30-day checklist.
* Conduct onboarding and training sessions tailored to customer needs.
* Document discovery insights to support the Customer Experience Success (CES) team.
3. Product Expertise
* Recommend appropriate platform features and products based on customer goals.
* Confidently disqualify features that don’t align with a customer's needs.
4. Progress Monitoring
* Track customer progress using defined onboarding benchmarks and metrics.
* Provide ongoing encouragement and motivation to maintain momentum.
5. Activation Metric Achievement
* Guide customers toward achieving theactivation metric—signifying meaningful engagement with the platform.
* Ensure the platform becomes part of the customer's regular workflow.
6. Problem-Solving & Solutions Delivery
* Identify challenges and deliver timely, effective solutions.
* Collaborate cross-functionally to resolve customer issues and remove blockers.
7. Relationship Building
* Build deep relationships based on empathy, trust, and value alignment.
* Understand customer pain points and deliver tailored solutions.
8. Data Management & Reporting
* Maintain accurate records of customer interactions inSalesforceand other systems.
* Continuously update Ideal Customer Profile (ICP) insights from every interaction.
9. Continuous Improvement
* Share customer feedback with internal teams to enhance onboarding, product features, and overall experience.
Requirements:
* 2 years of experience in the same role
* Background in saleswith a proven ability to meet and exceed targets.
* Experience incustomer success, service, or account managementroles.
* Tenacious and goal-driven—self-motivated with a strong sense of ownership.
* Exceptionalcommunication and interpersonalskills.
* Strongproblem-solvingmindset and analytical thinking.
* Passionate aboutcustomer outcomesand long-term success.
* Organized, detail-oriented, and capable ofmanaging multiple priorities.
* Able toadapt quicklybased on customer feedback and business changes.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R37,000/month, this role is competitive with the average South African remote salary. The USD equivalent ($2,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →