Customer Success Manager (Data)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for senior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Customer Success Manager (Data & Integrations)
Employment Type:Full-time, Independent Contractor
Work Model:Remote
Work Hours:US Mountain Standard Time (MST) alignment
Reports To:Executive Leadership
Works Alongside:Customer Success Director(Director owns overall account relationship; this role owns the data scope)
Role Overview
We are seeking a proactive, client-facingCustomer Success Managerto act as the dedicated relationship owner for all data-related operations across an assigned portfolio of client accounts. In this role, your mandate is scoped specifically to the data ecosystem—owning onboarding data migrations, resolving integration friction, and helping clients interpret and act on platform insights.
Working hand-in-hand with the Customer Success Director (who manages overall account health and contract growth), you will independently lead live client-facing video meetings, quarterly reviews, and technical walkthroughs. This is a high-visibility, consultative relationship seat—not a back-office ticketing role—requiring exceptional spoken English, strong executive presence, and deep comfort navigating data logic.
Key Responsibilities
1. Data Relationship & Client Meeting Ownership
* Client Interface:Serve as the primary point of contact across your assigned client portfolio for all data-related inquiries, reporting structures, and integration workflows.
Client Interface:Serve as the primary point of contact across your assigned client portfolio for all data-related inquiries, reporting structures, and integration workflows.
* Meeting Leadership:Independently lead client-facing video meetings during standard US business hours—including onboarding data reviews, technical QBRs, and ad-hoc troubleshooting calls.
Meeting Leadership:Independently lead client-facing video meetings during standard US business hours—including onboarding data reviews, technical QBRs, and ad-hoc troubleshooting calls.
* Value Demonstration:Support contract renewal and expansion opportunities by helping client stakeholders understand, quantify, and maximize the business value derived from their data inside the platform.
Value Demonstration:Support contract renewal and expansion opportunities by helping client stakeholders understand, quantify, and maximize the business value derived from their data inside the platform.
2. Data Onboarding & Integration Management
* Migration Governance:Manage end-to-end data onboarding and migration pipelines for new client accounts, ensuring data mapping accuracy and on-time milestone delivery.
Migration Governance:Manage end-to-end data onboarding and migration pipelines for new client accounts, ensuring data mapping accuracy and on-time milestone delivery.
* Issue Triage & Resolution:Investigate, diagnose, and resolve client-reported data inconsistencies or integration bugs, escalating to internal engineering/data teams when necessary while retaining full communication ownership with the client.
Issue Triage & Resolution:Investigate, diagnose, and resolve client-reported data inconsistencies or integration bugs, escalating to internal engineering/data teams when necessary while retaining full communication ownership with the client.
* Configuration Documentation:Maintain detailed, clean documentation of client-specific data mappings, custom configurations, and known system nuances.
Configuration Documentation:Maintain detailed, clean documentation of client-specific data mappings, custom configurations, and known system nuances.
3. Account Health & Strategic Reporting
* Proactive Account Monitoring:Continuously monitor client platform usage, health metrics, and data engagement, proactively identifying and mitigating churn risks before they escalate.
Proactive Account Monitoring:Continuously monitor client platform usage, health metrics, and data engagement, proactively identifying and mitigating churn risks before they escalate.
* Internal Alignment:Provide clear, routine status reports to internal leadership regarding account health, open integration tickets, and overall client sentiment.
Internal Alignment:Provide clear, routine status reports to internal leadership regarding account health, open integration tickets, and overall client sentiment.
Required Skills & Qualifications
* Professional Experience:3+ years of experience in a Customer Success, Account Management, or client-facing Technical Support role within B2B SaaS or technology environments.
Professional Experience:3+ years of experience in a Customer Success, Account Management, or client-facing Technical Support role within B2B SaaS or technology environments.
* Data Literacy:Demonstrated comfort working with structured data, custom reports, data mappings, and integration logic without relying on pre-scripted support guides.
Data Literacy:Demonstrated comfort working with structured data, custom reports, data mappings, and integration logic without relying on pre-scripted support guides.
* Client-Facing Communica
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →