Customer Service Representative (Real Estate Partnerships)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Customer Service Representative (Real Estate Partnerships)
Employment Type:Full time, independent contractorWork Model:Remote (South Africa-Based)Work Hours:US Business Hours (Full alignment with US Time Zones)
Role Summary
We are seeking an articulate, highly organized, and relationship-drivenCustomer Service Representative (CSR)to support our rapidly scaling property acquisitions desk. Our company helps high-net-worth families fund college tuition through strategic short-term rental investments, requiring our corporate buying engine to acquire dozens of properties across the United States every single week.
This isnota high-pressure, cold-calling sales role. It is a dedicated B2B Customer Service position focused on operational support, inbound inquiry handling, and pipeline coordination. Because our company buys properties in bulk, we present an incredibly high-value proposition for licensed real estate agents looking to earn easy commissions. Your mission is to serve as the main point of contact for these agents—answering their questions about our corporate buying criteria, providing a premium support experience, and scheduling qualified connection calls between active agents and our Head of Acquisitions.
Key Responsibilities
Agent Support & Inbound Coordination
* Serve as the primary Customer Service Representative for real estate agents and listing brokers inquiring about our institutional buying power.
Serve as the primary Customer Service Representative for real estate agents and listing brokers inquiring about our institutional buying power.
* Provide high-touch, professional support by clearly explaining our property parameters, investment criteria, and corporate purchase timelines.
Provide high-touch, professional support by clearly explaining our property parameters, investment criteria, and corporate purchase timelines.
* Ingest incoming property submission data, review documentation for completeness, and log interaction notes cleanly inside the CRM.
Ingest incoming property submission data, review documentation for completeness, and log interaction notes cleanly inside the CRM.
Relationship Care & Calendar Coordination
* Conduct helpful, polite check-ins with our network of active real estate agents to ensure they have everything they need to submit properties to us successfully.
Conduct helpful, polite check-ins with our network of active real estate agents to ensure they have everything they need to submit properties to us successfully.
* Qualify the agent's current listing availability and seamlessly coordinate calendar logistics to schedule them with our Head of Acquisitions.
Qualify the agent's current listing availability and seamlessly coordinate calendar logistics to schedule them with our Head of Acquisitions.
* Act as a reliable communication bridge, resolving administrative bottlenecks or scheduling conflicts between external agents and our internal execution team.
Act as a reliable communication bridge, resolving administrative bottlenecks or scheduling conflicts between external agents and our internal execution team.
Required Skills & Qualifications
* Experience:2–4 years of experience in Customer Service (CSR), Client Support, Account Coordination, or Real Estate Administration (e.g., Real Estate Assistant, Desk Coordinator, or Transaction Support).
Experience:2–4 years of experience in Customer Service (CSR), Client Support, Account Coordination, or Real Estate Administration (e.g., Real Estate Assistant, Desk Coordinator, or Transaction Support).
* The CSR Mindset:A naturally helpful, warm, and structured communicator who genuinely enjoys managing relationships and organizing moving parts.
The CSR Mindset:A naturally helpful, warm, and structured communicator who genuinely enjoys managing relationships and organizing moving parts.
* Real Estate Literacy:A foundational understanding of how real estate agents operate (e.g., commissions, active listings, properties) to ensure an instant, professional conversational baseline.
Real Estate Literacy:A foundational understanding of how real estate agents operate (e.g., commissions, active listings, properties) to ensure an instant, professional conversational baseline.
* Communication Mastery:Superb written and verbal English communication skills with a neutral, highly accessible phone delivery suitable for dealing with US professionals.
Communication Mastery:Superb written and verbal English communication skills with a neutral, highly accessible phone delivery suitable for dealing with US professionals.
* Systems & Setup:Highly proficient with shared digital calendars and modern CRM databases. Must possess a reliable high-speed internet connection and a quiet, professional home office setup.
Systems & Setup:Highly proficient with shared digital calendars and modern CRM databases. Must possess a reliable high-speed internet connection and a quiet, professional home office setup.
Why This Role is Unique
Unlike traditional
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 686 open positions on Hirezar. View all Somewhere jobs →