🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at SanMar-Internal is open to applicants from South Africa. The estimated monthly salary is R28 – R39 ZAR. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

What's the Short Version?

A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology.

What Will You Be Doing?

Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.

Learn computer system applications to accurately process transactions and maintain customer data.

Educate customers on products and services via phone, email, and chat communications.

Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.

Build and maintain positive relationships with internal customers and team members.

Stay informed on all communications and training to ensure accurate protocols are followed.

Build knowledge of relevant company products, processes, programs and technology.

Participate in other related duties and projects as assigned by the supervisor or manager.

Perform other duties as assigned.

Comply with all policies and standards.

What Are We Looking For?

Less than 1 year of customer service experience

Strong verbal and written communication skills.

Ability to multi-task and be detail oriented.

Results orientated with a strong sense of accountability and urgency.

Ability to meet accuracy and productivity expectations.

Displays strong organizational and time-management skills.

Demonstrates the ability to consistently work well in a team environment.

Must have basic math and computer skills. Experience with Salesforce and/or ODY a plus.

What's Our Offer?

Salary Range: You`ll earn between $20.82 - $25.00 (WA, NJ); $19.05 - $22.88 (MN, NV, TX, VA); $18.32 - $22.00

Please mention the word **AGREEABLENESS** and tag RMTUyLjU1LjE4MC42Nw== when applying to show you read the job post completely (#RMTUyLjU1LjE4MC42Nw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

At R28/month, this role is on par with the average South African remote salary. The USD equivalent ($2/mo) benefits from the favourable exchange rate.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About SanMar-Internal

SanMar-Internal is a company in the salesforce industry that hires remote workers from South Africa.