🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R23 000 per month

Remote Recruitment is looking for a Customer Service Agent to join a UK-based business, working fully remotely from South Africa. Hours are 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday.

Role overview

You will be the first voice and first reply customers meet. Most of the work is handling questions about orders, accounts and services by phone, email and live chat, sorting out what you can on the spot and knowing when to escalate. The team is small enough that you will be trusted to use your judgement rather than read from a script.

Key responsibilities
* Answer inbound calls, emails and live chats from UK customers
* Resolve queries about orders, deliveries, billing and account changes
* Log every interaction accurately in the CRM so colleagues can pick up where you left off
* Escalate technical or complex complaints with clear notes attached
* Follow up on open tickets until the customer confirms they are sorted
* Flag recurring problems so the wider team can fix the root cause

What you will need
* One or more years in a customer service, call centre or retail support role
* A clear, neutral telephone manner and confident written English
* Experience with a CRM or helpdesk system such as Zendesk, Freshdesk or HubSpot
* Patience under pressure and a genuine willingness to help
* A quiet home workspace, reliable fibre or LTE, and backup power

What is on offer
* A steady monthly salary, paid reliably
* 100% remote — work from anywhere in South Africa
* Structured training and a supportive team lead
* Long-term placement with a UK employer, supported by Remote Recruitment throughout
If you enjoy solving problems for people and want dependable remote work, apply and we will be in touch.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 87 open positions on Hirezar. View all Remote Recruitment jobs →