🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.

Role overview

You'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.

Key responsibilities
* Respond to customer queries via live chat, email and phone
* Log and track cases accurately in the CRM
* Resolve complaints calmly and escalate where needed
* Follow up to confirm issues are fully resolved
* Spot recurring issues and flag them to the team
What you'll need
* Experience in a customer-facing or support role
* Familiarity with CRM or helpdesk software
* Clear, friendly written and spoken English
* Reliable home internet and a quiet space for UK-hours work
* Patience under pressure and a problem-solving mindset
Nice to have
* Experience in a UK-facing support role
* Familiarity with Zendesk or similar tools
* Exposure to live chat support
What's on offer

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 54 open positions on Hirezar. View all Remote Recruitment jobs →