🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Role overview

Remote Recruitment is hiring a Customer Retention Specialist to work remotely from South Africa for a UK-based employer. You will be the person customers speak to when they are thinking about leaving — listening properly, understanding what went wrong, and finding a solution that works for both sides. This is a role for someone who enjoys conversation, stays calm under pressure, and takes satisfaction in turning a frustrated customer into a loyal one.

Key responsibilities
* Speak with customers who have requested to cancel and understand the reason behind it
* Offer suitable alternatives, plan changes, or resolutions to keep the account open
* Follow up on at-risk accounts flagged by the wider team
* Record outcomes and cancellation reasons accurately in the CRM
* Share recurring themes and feedback with the account and product teams
* Meet monthly retention and call quality targets

What you will need
* Two or more years in customer service, retention, or account management
* Clear, neutral spoken and written English
* Familiarity with CRM systems such as HubSpot, Zoho, or Salesforce
* Comfortable handling objections without becoming pushy
* A quiet home workspace, a reliable computer, and stable fibre or LTE internet

What is on offer
* R16,000 to R22,000 per month, depending on experience
* 100% remote — work from anywhere in South Africa
* UK working hours with your evenings free
* Paid UK public holidays and annual leave
* Long-term placement with a stable UK employer
Apply through Remote Recruitment with an up-to-date CV. We review every application and will come back to you either way.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 87 open positions on Hirezar. View all Remote Recruitment jobs →