Customer Care & Sales Operations Virtual Assistant |
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R33,300 – R40,700 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Position:Customer Care & Sales Operations Virtual Assistant
Location:SA/LatAm
Work Schedule: 9am-6pm-EST
Salary:Market RelatedJob Summary
Our Client is seeking a highly organized, proactive, and versatile Virtual Assistant to support our Customer Care and Sales Operations teams. In this multi-faceted, hands-on role, you will act as a vital link between our internal teams and external stakeholders, handling customer support, order fulfillment, merchandise returns, and CRM data management.
This position reports directly to the Director of Commercial Operations. As our organization scales over the next 12–24 months, this role offers significant opportunities for professional growth and advancement within the company.
Key Responsibilities
Customer Care & Sales Support
* Inbound Request Management:Serve as the primary point of contact for inbound customer and sales team inquiries regarding product pricing, availability, and general feedback.
* Order Processing & Account Management:Complete order entry, create new customer accounts, and prioritize workflows to ensure timely shipping, fulfillment, and invoicing.
* Issue Resolution:Review and forward requests for product credits, pricing adjustments, quotes, and quality complaints to designated internal departments for further action.
* Outbound Engagement:Perform proactive outbound customer satisfaction outreach to maintain high retention and strong client relationships.
Operations & Documentation
* CRM Management:Maintain meticulous, up-to-date records of all customer interactions, accounts, and engagement metrics within the CRM.
* Returns & Credit Processing:Manage the end-to-end documentation for returned merchandise, including the processing of credit memos.
* Cross-Functional Alignment:Generate routine reports on order status and logistics to ensure total alignment between commercial operations and sales.
Qualifications & Skills
Hard Skills & Requirements
* Education:High School Diploma or GED required; a college degree is preferred.
* Technical Proficiency:Complete fluency in the Microsoft Office Suite (Word, Excel, Outlook) is required. Direct experience with CRM software is highly preferred.
* Industry Experience:Prior work experience in the medical field, medical device sector, or healthcare customer service is considered a strong plus.
* Requirements:Skills:Excellent writing, grammar, organization, and multitasking.Experience:Mid-level (3–5 years).Medical Background:Strong preference for comfort with sensitive topics (e.g., catheters).
Requirements:
* Skills:Excellent writing, grammar, organization, and multitasking.
Skills:Excellent writing, grammar, organization, and multitasking.
* Experience:Mid-level (3–5 years).
Experience:Mid-level (3–5 years).
* Medical Background:Strong preference for comfort with sensitive topics (e.g., catheters).
Medical Background:Strong preference for comfort with sensitive topics (e.g., catheters).
Soft Skills & Attributes
* Organizational Excellence:Strong multi-tasking and time-management skills are essential to prioritize projects and meet tight deadlines while supporting multiple stakeholders.
* High Emotional IQ:Ability to navigate customer complaints and support internal sales teams with a positive, empathetic, and solutions-oriented mindset.
* Team-First Mentality:A reliable professional possessing a strong work ethic, keen attention to detail, and a deep commitment to customer satisfaction.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R33,300/month, this role is competitive with the average South African remote salary. The USD equivalent ($1,800/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →