Collections Specialist (with Exp in PointClickCare)

Position:Collections Specialist – Accounts ReceivableWorking Hours:Full-Time│Monday to Friday, 9:00 AM – 5:00 PM EST (overlap required;:may extend to 7-8 PM EST as needed)Search Location:Philippines or South Africa(Remote)Salary:$1,000 to $2,000 per month:The Final Salary Offer depends on the client’s decision, interview results,and experience

About the Role:

This is a full-time, remote, project-focused role supporting a large-scaleAccounts Receivables recovery initiativeacross newly acquired senior living and healthcare communities. The primary function is to proactively manage and execute collections on outstanding patient liability and aged/inherited bad debt across a full continuum of care, including private pay, Medicaid patient liability, and private coinsurance balances.

Role Responsibilities:
* Make high-volume outbound collection calls to residents and family members across multiple facilities/states.
* Manage aging reports and prioritize efforts to recover outstanding balances.
* Access the PointClickCare (PCC) system to review resident profiles, account histories, and documentation.
* Document all collection activity, attempts, and outcomes in the system/PCC's collection notes.
* Pull, review, and provide account statements to support collection conversations/upon request.
* Offer flexible payment options (e.g., credit card, EFT).
* Coordinate with internal teams as needed while operating independently with minimal training.
* Support final collection attempts and maintain detailed records prior to account write-off decisions.
Requirements:
* Experience: 2–5 years of experience in accounts receivable or collections.
* Language Requirement:Clear, professional English communication skills (verbal and written)
* Mandatory proficiency in thePointClickCare (PCC) system.
* Strong understanding of AR processes and aging reports.
* Comfortable making outbound collection calls.
* Ability to navigate sensitive financial conversations, working with elderly populations with patience and professionalism.
* Strong organizational skills, detail-oriented, and excellent documentation habits.
* Ability to manage multiple facilities/states simultaneously.
* Reliable remote work setup and internet connection.
NOTE:We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.