🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Job Description: Client Success Partner

Department:SalesReports to:Account Manager

Role Overview

The Client Success Partner is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations.

Key Responsibilities

Inbound Sales
* Convert inbound leads into closed won and allocate to Recruitment Managers based on capacity and specialty
* Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams
* Follow up on old and current leads
* Review projects on hold and cancelled deals regularly to keep prospects and clients active
Client Advisory & Relationship Management
* Serve as the primary point of contact and strategic advisor for assigned clients
* Build and maintain long-term, trust-based client relationships
* Understand the client's business objectives and hiring needs to provide proactive guidance
* Manage client expectations, risks, and escalations to ensure high satisfaction and retention
* Collect and act on client feedback to continuously improve service delivery
Revenue Ownership
* Own revenue targets across managed accounts and ensure consistent performance
* Work with the Recruitment Managers to analyze lost deals, discounts, and performance trends to improve outcomes
* Protect profitability by adhering to pricing strategies and approval frameworks
Business Development (Cross-sell & Upsell)
* Identify opportunities to expand account value through cross-sell and upsell of services
* Introduce additional recruitment solutions or roles aligned with client needs
* Collaborate with internal teams to pitch and close new opportunities
* Track incremental revenue from account growth initiatives
Team Coordination & Performance
* Ensure recruitment teams are aligned with client expectations, priorities, and timelines
* Foster accountability, collaboration, and engagement across recruitment teams

Success Measures
* High client satisfaction and retention (CSAT, repeat business)
* Consistent achievement of revenue and profitability goals
* Measurable growth through cross-sell and upsell activities

Core Competencies
* Strong client advisory and stakeholder management skills
* Commercial and revenue-driven mindset
* Ability to lead, influence, and hold teams accountable
* Analytical, proactive, and solution-oriented approach
* Excellent communication and relationship-building skills

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →