🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Client Service Manager

About the Role

We are seeking a proactive and customer-focused Client Service Manager to join a growing UK-based product and trade supply business. This is a fully remote opportunity for someone who takes ownership, thrives on solving problems, and is passionate about delivering an exceptional client experience.

This is not a traditional customer service role where queries are simply passed between departments. We are looking for someone who takes responsibility from start to finish, communicates confidently with clients, and works collaboratively with internal teams to ensure issues are resolved quickly and effectively.

Key Responsibilities
* Manage and nurture relationships with existing clients, ensuring a consistently high level of service.
* Take full ownership of client enquiries and issues, seeing them through to resolution.
* Communicate professionally with UK-based clients via phone and email.
* Proactively identify potential issues and resolve them before they escalate.
* Build strong client relationships through active listening and thoughtful questioning.
* Liaise with internal teams to ensure smooth order processing and fulfilment.
* Maintain accurate records of client interactions and follow-up actions.
* Continuously identify opportunities to improve the client experience and internal processes.
* Act as a trusted point of contact for clients, providing timely updates and solutions.

Requirements

Essential
* Previous experience in Client Services, Customer Success, Account Management, or Customer Support.
* Excellent verbal and written English communication skills.
* Strong telephone manner with confidence speaking to UK-based clients.
* Outstanding problem-solving and troubleshooting abilities.
* Ability to manage multiple priorities and work independently.
* High attention to detail and strong organisational skills.
* Proactive mindset with a willingness to take ownership.
* Reliable internet connection and professional home office setup.

Desirable
* Experience supporting clients within a product, distribution, logistics, wholesale, or trade-related environment.
* Experience working remotely for international businesses.
* Familiarity with CRM systems and customer service platforms.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 121 open positions on Hirezar. View all Remote Recruitment jobs →